(English and Spanish) Technical Support Consultant, networking (LATAM, remotely)

SupportYourApp; Curitiba; Teletrabalho; USD 30.000 - 50.000; Tempo integral

Resumo da oferta

A leading Support-as-a-Service company is seeking a Technical Support Consultant fluent in English and Spanish. In this remote role, you'll respond to customer inquiries, troubleshoot IT issues, and build lasting relationships. Join a multicultural team that values personal growth and offers flexible schedules, competitive compensation, and a supportive work environment.

Serviços

Flexible schedule

Opportunity to work fully remotely

Inclusive international environment

Compensation in USD

Bonuses for referring friends

Paid intensive training

Work-life balance

Responsive management invested in your growth

Qualificações

• Minimum of 1 year in technical support.
• Experience managing and troubleshooting IT environments.

Responsabilidades

• Respond to customer inquiries via emails and chats.
• Build positive relationships with customers.
• Meet team KPIs.

Conhecimentos

English

Spanish

Analytical skills

Research skills

Troubleshooting

Descrição da oferta de emprego

(English and Spanish) Technical Support Consultant, networking (LATAM, remotely)

Join our Customer Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

What you will do:

• Respond and resolve customer inquiries and issues via emails and chats in a timely and professional manner.
• Build positive and long-lasting relationships with customers.
• Meet team KPIs.
• Stay updated with cutting-edge technology.
• Securely handle customers' sensitive information.
• Apply the latest customer happiness practices.
• Communicate with developers and other departments of various IT companies.

What you need to succeed in this role:

• Excellent English and Spanish skills (C1-C2 for both spoken and written).
• Minimum of 1 year in technical support.
• Experience managing and troubleshooting IT environments, including network, system, and security components.
• Foundational understanding of cybersecurity principles and practices.
• Basic knowledge of multiple operating systems (Linux, Mac, Windows) with troubleshooting skills across these platforms.
• Analytical and research skills.
• Comfortable working in a fast-paced, ever-changing environment.
• Ability to quickly learn and work with multiple software tools and platforms.
• Proven capacity to handle high volumes of customer inquiries and multitask without sacrificing quality.
• Personal laptop or computer (at least 8GB RAM) and stable internet connection (minimum 50 Mbps download and 40 Mbps upload).

Will be a great plus:

• Experience with CRM systems.

Benefits and Perks:

• Flexible schedule.
• Opportunity to work fully remotely.
• Inclusive international environment.
• Compensation in USD.
• Bonuses for referring friends.
• Paid intensive training and probation.
• Work-life balance.
• Responsive management invested in your growth and long-term cooperation.
• Conditions for self-development.

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies worldwide. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we've become an industry leader with 8 hubs globally. We treat our team with care, offering an individual approach and a positive experience. Join us and send your CV in English, highlighting your skills! Visit our website: www.supportyourapp.com

DISCLAIMER: We are a multinational company committed to unbiased hiring. Our candidate assessment process is not influenced by race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other legally protected characteristic.