(.NET Core MVC Applications) L2 Technical Support Consultant (Brazil)

SupportYourApp; Brasil; Teletrabalho; USD 40.000 - 60.000; Tempo integral

Resumo da oferta

Join a leading global Support-as-a-Service company as an L2 Technical Support Consultant. You'll thrive in a multicultural environment, providing technical support and collaborating with developers. Enjoy flexible schedules, competitive compensation, and growth opportunities while working remotely.

Serviços

Flexible schedule

Remote work

Competitive compensation in USD

Bonuses for referrals

Paid training and probation

Supportive management

Growth opportunities

Qualificações

• Over 2 years of experience with .NET Core MVC Framework.
• Strong troubleshooting skills and attention to detail.

Responsabilidades

• Answering support calls and documenting issues.
• Testing new software releases and reporting bugs.
• Communicating with IT departments to resolve technical issues.

Conhecimentos

English

Troubleshooting

Customer Orientation

Formação académica

Degree in Computer Science

Ferramentas

.NET Core MVC Framework

Descrição da oferta de emprego

(.NET Core MVC Applications) L2 Technical Support Consultant (Brazil)

Join our team as a L2 Technical Support Consultant and thrive in a multicultural, multilingual environment while working remotely. This role involves providing technical support, testing software releases, and collaborating with developers to troubleshoot issues.

Responsibilities include:

• Answering support calls and documenting issues
• Participating in daily meetings with developers
• Testing new software releases and reporting bugs
• Monitoring feedback logs for new issues
• Reproducing reported bugs with detailed documentation
• Assisting in requirement gathering for enhancements
• Communicating with IT departments to resolve technical issues

Requirements:

• Excellent English skills (C1 or higher)
• Over 2 years of experience with .NET Core MVC Framework
• Strong troubleshooting skills and attention to detail
• Customer-oriented attitude and interpersonal skills

Preferred:

• Degree in Computer Science or IT

Benefits:

• Flexible schedule and remote work
• Competitive compensation in USD
• Bonuses for referrals
• Paid training and probation
• Supportive management and growth opportunities

About SupportYourApp: A global Support-as-a-Service company providing technical and customer support in over 60 languages since 2010. We value diversity and inclusion and invite you to join our team by submitting your CV in English.