(Cloud Solutions, AWS) Technical Support Consultant (remotely)

SupportYourApp; Florianópolis; Teletrabalho; USD 30.000 - 50.000; Tempo integral

Resumo da oferta

Join a leading Support-as-a-Service company as a Technical Support Consultant, where you'll handle customer requests, design email templates, and collaborate on innovative projects. This fully remote role requires excellent English communication and experience with AWS. Enjoy a flexible schedule, competitive compensation in USD, and opportunities for personal growth in a supportive environment.

Serviços

Flexible schedule

Opportunity to work fully remotely

Good bonuses for referring friends

Paid intensive training

Work-life balance

Qualificações

• C1 English proficiency required.
• Experience with AWS or other cloud platforms is a must.

Responsabilidades

• Handle customers' requests via email and phone.
• Conduct research and analysis on products.
• Keep track of technological advancements in IT support.

Conhecimentos

Excellent English communication

Customer support experience

Analytical & research skills

Customer-oriented attitude

Strong networking knowledge

Ferramentas

AWS

Google Cloud

Azure

Salesforce

Descrição da oferta de emprego

(Cloud Solutions, AWS) Technical Support Consultant (remotely)

Be among the first 25 applicants

Are you interested in the world of cloud, networking, and security?

For over 10 years, our partners have helped their clients fill IT service gaps by offering a variety of solutions from data management and storage virtualization to cloud, security, and network optimization.

Join a team of passionate experts and create tailored solutions that handle day-to-day activities, lifecycle management, while tackling innovative projects.

What you will do:

• Handle customers' requests via email and phone
• Design email templates as needed
• Conduct research and analysis on products
• Communicate with the client's internal team
• Work on team projects
• Keep track of technological advancements and trends in IT support

What you need to succeed in this role:

• Excellent English communication skills (at least C1 for both spoken and written)
• Experience with AWS or other cloud platforms is a must
• Strong networking knowledge
• Customer support experience with cloud products
• Analytical & research skills
• Customer-oriented and responsible attitude
• Excellent interpersonal skills

Will be a great plus:

• Experience working with Google Cloud and Azure
• AWS certification
• Proficiency in Salesforce

What we offer:

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends and referral contests
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and expanded globally with 8 hubs around the world.

We treat our team like our clients, surrounding them with care, an individual approach, and a positive experience.

We welcome people with various backgrounds and experiences. Send your CV in English, highlighting your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. Candidate assessment is not affected by characteristics such as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other legally protected characteristic.

Additional Details:

• Seniorit level: Associate
• Employment type: Full-time
• Job function: Customer Service
• Industries: IT Services and IT Consulting

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