Engenheiro de Suporte Técnico

gsbsolutions1; Santo André, Itapevi; Presencial; BRL 56 000 - 61 000; Tempo parcial

Resumo da oferta

gsbsolutions1 is seeking a technical support professional for 1st/2nd line support with experience across Windows OS, Office 2010, and Cisco Jabber. The role requires night shifts, strong communication, and IT hardware knowledge to resolve incidents efficiently.

Responsibilities include coordinating with vendors for antivirus issues, maintaining timely ticket updates, and supporting printers, Macs, and AV equipment. 2–5 years of experience preferred; Portuguese and advanced English required.

Qualificações

• 2–5 years of IT experience.
• Night shift availability required.
• Portuguese and advanced English; Spanish desirable.
• Location in Itapevi area and Brazilian work authorization.

Responsabilidades

• Provide 1st/2nd level support and issue resolution.
• Coordinate with vendors on antivirus issues as needed.
• Communicate status and resolution clearly and promptly.
• Keep ticket updates current for all incidents.
• Install/upgrade/support/troubleshoot Windows OS (XP to 10), Office 2010 and Cisco Jabber.
• Support printers/hardware; basic Mac OS knowledge for Apple users.
• Assist with inventory, video conferencing rooms, and AV tasks.
• Perform preventive and corrective maintenance on PCs and peripherals.
• Use diagnostics for network/workstation problems; understand basic networks/servers/telecom.

Conhecimentos

IT support

Troubleshooting

Communication

Customer service

Night shift

Ferramentas

Cisco Jabber

Office 2010

Descrição da oferta de emprego

We are looking for a technical support professional with experience in levels 1 and 2, as well as knowledge of software and tools. Availability is required to work at night.

General Profile

• Provide first/second level contact and problem solving.
• Work with vendors to fix complex antivirus issues as needed.
• Provide timely communication on the status and resolution of the issue.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot XP, Windows 7, Windows 8.1, Windows 10, and Microsoft Office 2010, Cisco Jabber, other authorized desktop application.
• Knowledge in inventory and warehouse control and video conferencing rooms.
• Must have basic knowledge of Mac operating system, to support Apple PC users.
• Install, update, support, and troubleshoot printers and computer hardware.
• Performs general preventive maintenance tasks on computers, laptops, printers.
• Performs corrective repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot issues associated with network connectivity and workstation hardware/software.
• Extensive experience in IT with basic knowledge of Networks, Servers, Audio/Visual, Smart Devices and Telecommunications.

Other requirements

• Location: Avenida Portugal, Bairro Jardim Nova, Itapevi
• Opening hours : Monday to Friday, evening (from 10:00 pm to 6:00 am)
• Contract: 2 months
• Work mode: PJ
• Experience: 2 to 5 years
• Language: Portuguese and advanced English (indispensable); Spanish desirable
• Remuneration: R$ 5,000.00 to R$ 5,500.00 Br. (depending on experience)