End User Support Specialist

TECEZE; Guarulhos; Presencial; BRL 60 000 - 90 000; Tempo parcial

Resumo da oferta

TECEZE in São Paulo is seeking an EUC Support/Hands & Eyes specialist to provide onsite and remote EUC support for hardware, software, and network issues. You will troubleshoot laptops, desktops, OS, applications, and periferal devices while ensuring timely incident resolution.

You will perform imaging, OS installation, software deployment, patches, and upgrades; configure network access (VPN, IP), printers, scanners, and other IT devices, and engage third‑party vendors as needed.

Qualificações

• Provide onsite and remote EUC support for hardware, software, and network-related issues.
• Troubleshoot and resolve laptop, desktop, OS, application, and peripheral issues.
• Perform laptop/desktop reimaging, OS installation, software deployment, patching, and system upgrades.
• Support end-user network issues, including LAN/Wi-Fi connectivity, VPN access, IP configuration, and network authentication.
• Install, configure, and maintain computers, printers, scanners, barcode scanners, and other IT devices.
• Provide end-user support through phone, email, remote tools, and face-to-face interaction.
• Diagnose and resolve workstation, printer, and connectivity issues within defined SLAs.
• Coordinate with third-party vendors for hardware break/fix and replacement activities.
• Act as the primary onsite IT contact for plant operations and ensure timely resolution of incidents and service requests.
• Raise, track, update, and escalate IT tickets as required.
• Provide user guidance and training for new hardware, software, and standard IT processes.
• Support plant maintenance, recovery activities, and IT infrastructure-related tasks.
• Provide Hands & Eyes support, including server power cycles, cable verification, rack activities, and basic infrastructure checks.
• Assist with installation, relocation, and commissioning of new IT equipment and technology solutions.
• Maintain strong stakeholder relationships and ensure a high level of customer satisfaction through proactive communication and support.

Descrição da oferta de emprego

• Position: EUC Support / Hands & Eyes Support
• Work Schedule: Approximately 3-4 days per week, depending on client/site requirements
• Work Arrangement: Onsite, based on client needs

Scope of Work:

The key responsibilities for this role include:

• Provide onsite and remote End User Computing (EUC) support for hardware, software, and network-related issues.
• Troubleshoot and resolve laptop, desktop, operating system, application, and peripheral device issues.
• Perform laptop/desktop reimaging, OS installation, software deployment, patching, and system upgrades.
• Support end-user network issues, including LAN/Wi-Fi connectivity, VPN access, IP configuration, and network authentication.
• Install, configure, and maintain computers, printers, scanners, barcode scanners, and other IT devices.
• Provide end-user support through phone, email, remote tools, and face-to-face interaction.
• Diagnose and resolve workstation, printer, and connectivity issues within defined SLAs.
• Coordinate with third-party vendors for hardware break/fix and replacement activities.
• Act as the primary onsite IT contact for plant operations and ensure timely resolution of incidents and service requests.
• Raise, track, update, and escal e IT tickets as required.
• Provide user guidance and training for new hardware, software, and standard IT processes.
• Support plant maintenance, recovery activities, and IT infrastructure-related tasks.
• Provide Hands & Eyes support, including server power cycles, cable verification, rack activities, and basic infrastructure checks.
• Assist with installation, relocation, and commissioning of new IT equipment and technology solutions.
• Maintain strong stakeholder relationships and ensure a high level of customer satisfaction through proactive communication and support.