Onsite EUC L1/L2 Deskside Support Brasília, Brazil

Sharp Brains; Brasília; Presencial; BRL 42 000 - 65 000; Tempo integral

Resumo da oferta

Sharp Brains is seeking an experienced Onsite Deskside Support Engineer (L1/L2) to provide hands-on technical support in a corporate environment. You will handle desktop and laptop support, IMAC tasks, and device lifecycle management with tools like SCCM, Intune, and ServiceNow.

You will assist with Windows OS, MS Office, VPN, and EUC applications, while delivering VIP/executive support and following ITIL practices to ensure rapid incident resolution and accurate documentation.

Qualificações

• Experience providing onsite des ksidesupport in corporate environments.
• End‑to‑end desktop and laptop support including hardware, software, and connectivity issues.
• IMAC (Install, Move, Add, Change) and break/fix activities in a fast-paced setting.
• Manage device lifecycle: configuration, OS imaging, patching, hardware replacement.
• Use SCCM, Intune, and ServiceNow for asset tracking, ticketing, and remote management.

Responsabilidades

• Provide end-to-end desktop & laptop support onsite.
• Handle IMAC activities and break/fix work.
• Manage device lifecycle from imaging to hardware replacement.
• Troubleshoot hardware, software, and connectivity issues.
• Coordinate with ITSM tools (ServiceNow) for incident updates and ticketing.

Conhecimentos

Desktop support

L1/L2 support

VIP/Executive support

Active Directory

ITIL

Hardware troubleshooting

Windows OS & Office

VPN

EUC applications

Ferramentas

SCCM

Microsoft Intune

ServiceNow

Descrição da oferta de emprego

We are looking for an experienced Onsite Deskside Support Engineer (L1/L2) to join our team and provide hands‑on technical support in a corporate environment.

• Provide end-to-end desktop & laptop support, including hardware, software, and connectivity troubleshooting.
• Handle IMAC (Install, Move, Add, Change) and break/fix activities.
• Manage device lifecycle activities including configuration, OS imaging, patching, and hardware replacement.
• Work with SCCM, Microsoft Intune, and ServiceNow for device management, ticketing, and asset tracking.
• Perform software installation, updates, and security patching.
• Provide onsite/remote support for Windows, MS Office, Outlook, VPN, and EUC applications.
• Support printers, scanners, peripherals, and mobile devices.
• Perform basic Active Directory and user account management.
• Provide VIP/Executive support and handle critical incidents/escalations.
• Assist with Smart Hands activities when required.
• Maintain accurate technical documentation, asset records, and incident updates.
• Follow ITIL best practices for incident, problem, and service request management.

OS Imaging & Patching

Hardware & Peripheral Troubleshooting

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