Deskside Support Engineer / Field Service Engineer

Cognizant; São Paulo; Presencial; BRL 78 000 - 123 000; Tempo integral

Resumo da oferta

Cognizant is seeking a Deskside Support Engineer / Field Service Engineer to deliver onsite and remote support for end users in São Paulo, ensuring seamless operation of workplace technologies. You will provision devices, configure accounts, install software, and troubleshoot hardware and software across Windows and macOS, using Intune, Jamf, and SCCM to manage endpoints.

Strong communication and ITIL-aligned service mindset are essential.

Qualificações

• Experience in Deskside Support or Field Services.
• Strong knowledge of Windows and macOS operating systems.
• Experience troubleshooting hardware, software, and peripherals in an enterprise environment.
• Knowledge of AD, Microsoft 365, and remote support tools.
• Experience with MDM solutions, including Intune and Jamf.
• Experience with endpoint management platforms such as SCCM and Intune.
• Understanding of device imaging and deployment technologies.
• Experience supporting printers and conference room technologies.
• Familiarity with IT asset management and CMDB practices.
• Strong troubleshooting, communication, and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Advanced English communication skills.

Responsabilidades

• Provide technical support to end users for hardware, software, mobile devices, and workplace technologies via onsite and remote channels.
• Assist employee onboarding with device provisioning, account setup, software installation, and access configuration.
• Deploy and troubleshoot endpoints and mobile devices using Intune, Jamf, and SCCM.
• Support printers, conference room tech, A/V equipment and collaboration devices.
• Maintain CMDB accuracy, document support activities, and collaborate with cross‑functional teams to resolve incidents.

Conhecimentos

Windows OS

macOS

Customer service

English communication

Multi-tasking

Formação académica

Bachelor's degree in Computer Science or IT

Ferramentas

Intune

Jamf

SCCM

Active Directory

Microsoft 365

Descrição da oferta de emprego

Deskside Support Engineer / Field Service Engineer

About the role

As a Deskside Support Engineer / Field Service Engineer, you will make an impact by delivering onsite and remote technical support that enables a seamless end-user experience across workplace technologies. You will be a valued member of the IT support team, working closely with end users, infrastructure teams, and technology stakeholders to maintain, manage, and support enterprise devices, collaboration tools, and workplace services.

In this role, you will:

• Provide technical support to end users for hardware, software, mobile devices, and workplace technologies through onsite and remote channels.
• Support employee onboarding activities, including device provisioning, account setup, software installation, and access configuration.
• Deploy, manage, and troubleshoot endpoints and mobile devices using enterprise management platforms such as Intune, Jamf, and SCCM.
• Support printers, conference room technologies, audio/video equipment, and collaboration devices to ensure business continuity.
• Manage IT assets, maintain CMDB accuracy, document support activities, and collaborate with cross-functional teams to resolve incidents and service requests.

Work Model

Onsite

We believe onsite collaboration plays an essential role in delivering exceptional support services and fostering strong partnerships with our clients. Based on this role’s business requirements, this is an onsite position requiring daily presence in a client office in São Paulo, SP.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered

• Experience in Deskside Support, Field Services, End User Computing (EUC), or similar technical support roles.
• Strong knowledge of Windows and macOS operating systems.
• Experience troubleshooting hardware, software, and peripheral devices in an enterprise environment.
• Knowledge of Active Directory, Microsoft 365, and remote support tools.
• Experience with Mobile Device Management (MDM) solutions, including Microsoft Intune and Jamf.
• Experience with endpoint management platforms such as SCCM and Intune.
• Understanding of device imaging and deployment technologies, including PXE Boot and Intune Autopilot.
• Experience supporting printers, collaboration devices, and conference room technologies.
• Familiarity with IT Asset Management processes and CMDB management practices.
• Strong troubleshooting, communication, and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Advanced English communication skills.

These will help you stand out

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• CompTIA A+, Microsoft certifications, or equivalent technical certifications.
• Experience working within ITIL-based service management environments.
• Knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and wireless technologies.
• Experience with ServiceNow and enterprise IT support environments.
• Exposure to workplace transformation initiatives and modern endpoint management practices.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.