Deskside Support

Insight Global; São Paulo; On-site; BRL 31,806 - 43,445; Part time

Job summary

A reputable IT support company is seeking a Deskside Support Technician in São Paulo, Brazil. This part-time role offers 3 days of work per week, focusing on supporting Windows 11 and Office 365 environments. Responsibilities include troubleshooting printers, providing hardware support, and configuring mobile devices. The ideal candidate will possess strong experience with SCCM and advanced English proficiency. This position requires proactive problem-solving and effective communication skills.

Qualifications

• Strong experience supporting Microsoft environments (Windows 11, Office 365).
• Hands-on knowledge of SCCM for imaging and deployment.
• Ability to troubleshoot HP and Epson printers.

Responsibilities

• Provide on-site support for IT operations in Brazil.
• Resolve issues in Windows 11 and Office 365.
• Deploy images via SCCM and troubleshoot printers.

Skills

Microsoft environments (Windows 11, Office 365)

SCCM for imaging and deployment

Troubleshooting printers

Physical support for Lenovo notebooks

Configuring Apple and Samsung smartphones

Advanced English proficiency

Job description

Duration: This is expected to be a 3 month part time engagement (3 days/week, 8 hrs/day)

Notice Period: Cannot be longer than 2 weeks

Pay: $5.52/hr to 7.55/hr USD base on hours worked or R$2850 to R$3,893 per month

Must Haves:

• Strong experience supporting Microsoft environments (Windows 11 and Office 365)
• Hands-on knowledge of SCCM for imaging and deployment
• Ability to troubleshoot HP and Epson printers
• Physical support for Lenovo notebooks and peripherals
• Experience configuring and troubleshooting Apple (iPhone/iPad) and Samsung smartphones (S series, A32 or higher)
• Basic understanding of infrastructure alerts (servers, switches, access points, firewall, UPS)
• Advanced English proficiency

Plusses:

• Prior experience in enterprise IT support environments
• Familiarity with warranty handling for hardware

Day To Day:

• The Deskside Support Technician will provide on-site support in Brazil for part-time hours (3 days/week, 8 hrs/day) from mid-January through March 31, 2026. Responsibilities include resolving issues in Windows 11 and Office 365, deploying images via SCCM, troubleshooting printers, and handling Lenovo hardware. The role also involves configuring mobile devices, monitoring infrastructure equipment, and promptly notifying specialized teams of alerts. This position requires proactive problem-solving and strong communication skills to ensure smooth IT operations.

*IF YOU HAVE AN ENGLISH VERSION OF YOUR RESUME PLEASE ATTACH IT*

Chase Taulbee

Professional Recruiter at Insight Global