E-commerce Operations Associate

9Koi Marketing.; Região Norte; Presencial; BRL 127 000 - 146 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Incentives

Team events

Performance rewards

Comprehensive care

Resumo da oferta

novita is seeking a detail-oriented e-commerce operations assistant to support daily order processing, inventory updates, and customer inquiries. You will coordinate with logistics, maintain product listings, and help run promotions across Shopee, Lazada, FairPrice Online, and Shopify.

The role requires a Diploma in any discipline, proficiency in Microsoft Office, and strong communication skills. A fast-paced environment and a customer-focused mindset are essential for success.

Qualificações

• Diploma in any discipline.
• Proficient in Microsoft Office.
• Back-end systems knowledge: Shopee, Lazada, FairPrice Online, Shopify.
• Strong customer service mindset.
• Able to work in a fast-paced environment.

Responsabilidades

• Support daily e-commerce operations including order processing, delivery scheduling, inventory updates, returns/refund handling.
• Respond to customer inquiries via chats and email with high service standards.
• Coordinate with Logistics and couriers for daily order processing and pickup.
• Create and maintain product listings, pricing, inventory, descriptions, banners across platforms.
• Assist with submission and setup of promotional campaigns on e-commerce platforms.
• Liaise with platform Account Managers on operations and campaigns.
• Prepare regular reports and provide operational updates.
• Support other tasks and projects as assigned.

Conhecimentos

Customer service

Attention to detail

Communication skills

Multitasking

Formação académica

Diploma in any discipline

Ferramentas

Shopee backend

Lazada backend

FairPrice Online backend

Shopify

Descrição da oferta de emprego

An exciting opportunity awaits YOU to be part of our team!

Are you ready to take your next step in e-commerce?

Join novita and be part of our growing e-Commerce team!

We’re looking for a detail-oriented, proactive and positive individualwho is passionate about e-commerce and committed to delivering excellent customer service while ensuring a smooth and positive online shopping experience.

If you’re someone who thrives in a fast-paced environment and enjoys keeping daily operations running smoothly, we’d love to hear from you!

Basic Salary: S$2,800 - $3,200 + Incentives

• A Culture of Progress & Achievement—We foster growth, celebrate milestones, and empower every team member to reach their full potential.
• An Exploratory Spirit—We challenge conventional marketing, creativity, and media, encouraging bold ideas and fresh perspectives.
• Shared Adventures—From company retreats to team travel trips, we build a supportive and connected team environment.
• Performance Rewards—Your contributions are recognized with cash incentives and encouragement programs that celebrate success.
• Comprehensive Care—We provide employee welfare and benefits designed to support your well-being.

What You’ll Do:

• Support daily e-commerce operations including order processing, delivery scheduling, inventory updates, processing of return & refund request.
• Respond promptly to customer inquiries via platform chats and email, ensuring a high standard of customer service and timely resolution of customer issues.
• Coordinate with the Logistics Department and courier partners to ensure orders are processed and picked up for delivery daily.
• Create and maintain accurate and up-to-date product listing information, including pricing, inventory, product descriptions, banners, and other relevant content across e-commerce platforms.
• Assist with the submission and setup of promotional campaigns on e-commerce platforms.
• Liaise and communicate with respective e-commerce platform Account Managers on operational and campaign-related matters.
• Prepare and generate regular reports and provide relevant operational updates.
• Support other ad hoc tasks and projects as assigned by management.

What We’re Looking For:

• Diploma in any discipline.
• Proficient in Microsoft Office.
• Working knowledge of the backend systems of Shopee, Lazada, FairPrice Online, and Shopify is an added advantage.
• Possess good customer service skills and a customer-oriented mindset.
• Able to work in a fast-paced and dynamic environment.
• Strong communication skills, self-motivated, and possess a positive attitude.
• Strong attention to detail with the ability to manage multiple tasks and priorities efficiently.
• Candidates with a short notice period or who are available to start immediately will have an advantage.