Digital Customer Engagement Manager (DCEM) | SAP Cloud Transformation & Migration

Tech Mahindra - Brasil; Brazil; On-site; BRL 180,000 - 260,000; Full time

Job summary

Tech Mahindra Brasil seeks an experienced Digital Customer Engagement Manager (DCEM) to lead engagement across SAP Cloud Transformation and Migration programs. The role emphasizes a strong SAP Basis and migration background with responsibility for bridging customers, SAP, hyperscalers, partners, and delivery teams.

The candidate will coordinate infrastructure, cloud, and SAP operations, manage risks and escalations, and support migration planning and cutover readiness.

Qualifications

• Strong hands-on experience with SAP Basis and migration projects.
• Experience with SAP landscape migrations and S/4HANA transformations.
• Background in SAP operations or SAP managed services in large enterprise environments.

Responsibilities

• Lead customer engagement across SAP Cloud Transformation programs.
• Act as the liaison between customers, SAP, partners, and technical teams.
• Facilitate governance meetings, workshops, and steering committees.

Skills

SAP Basis

Migration expertise

S/4HANA transformations

IT operations/Managed Services

Enterprise SAP environments

Tools

SUM/DMO

SAP Readiness Check

SAP Migration Cockpit

SAP Activate

STMS

Job description

Digital Customer Engagement Manager (DCEM) | SAP Cloud Transformation & Migration

Employment Type: CLT

Start Date: Immediate

Languages: Advanced/Fluent English and Spanish (Mandatory)

Tech Mahindra is seeking an experienced Digital Customer Engagement Manager (DCEM) to lead customer engagement across SAP Cloud Transformation and Migration programs. This opportunity is ideal for professionals with a strong SAP Basis and Migration background who have progressed into customer-facing leadership roles, serving as a strategic bridge between customers, SAP, hyperscalers, partners, and technical delivery teams.

Key Responsibilities

• Lead customer engagement throughout SAP Cloud Transformation programs.
• Act as the primary liaison between customers, SAP, partners, and technical teams.
• Facilitate executive meetings, governance forums, workshops, and steering committees.
• Coordinate infrastructure, cloud, SAP Basis, and operations teams.
• Manage risks, dependencies, escalations, and mitigation plans.
• Support migration planning, cutover readiness, and hypercare activities.
• Ensure alignment between business objectives and technical execution.
• Drive SAP Cloud adoption and digital transformation best practices.

Required Qualifications

• Strong hands-on experience with SAP Basis.
• SAP Landscape Migrations
• SAP S/4HANA Transformations
• SAP Operations and/or SAP Managed Services
• Medium and large-scale enterprise SAP environments.

Technical Knowledge

• SUM / DMO
• SAP Readiness Check
• SAP Migration Cockpit
• SAP Activate
• STMS (Transport Management System)

Migration Methodologies

• Greenfield
• Brownfield
• Bluefield

Additional Requirements

• Knowledge of RISE with SAP.
• Experience with at least one cloud platform:
• AWS
• Alibaba Cloud

Leadership & Customer Management Skills

• Executive Stakeholder Management
• Governance & Escalation Management

Preferred Qualifications

• SAP Certifications
• Cloud Certifications (AWS, Azure, GCP)
• Experience in global transformation programs
• Experience supporting multinational enterprise clients