SAP S/4HANA Customer Service Consultant

Hubclub Go; São Paulo; Hybride; BRL 201 000 - 357 000; Plein temps

Résumé du poste

Hubclub Go is seeking an experienced SAP S/4HANA Customer Service Consultant to support the Brazil-based SAP transformation journey in São Paulo. You will provide business-process expertise, user support, testing coordination, and Go-Live assistance within an international environment.

Responsibilities include acting as the primary business-facing consultant for SAP S/4HANA adoption, ensuring process continuity, coordinating UAT, and supporting data migration, training, and hypercare

Qualifications

• Proven experience in SAP SD or SAP S/4HANA Customer Service environments.
• Experience with ERP implementations and business transformation programs.
• Strong understanding of Order-to-Cash processes.
• Experience supporting business users through testing and deployment phases.

Responsabilités

• Support daily Customer Service activities during ERP transformation.
• Act as the primary business-facing consultant for SAP S/4HANA adoption.
• Ensure process continuity and operational readiness throughout deployment phases.
• Coordinate business participation during UAT and End-to-End testing.
• Validate data migration cleansing and validation activities.
• Provide training sessions and user adoption support.
• Go-Live and Hypercare support to stabilize processes.

Connaissances

SAP SD

S/4HANA CS

OTC processes

ERP transformations

Stakeholder management

Testing coordination

Training support

Multinational environments

Description du poste

SAP S/4HANA Customer Service Consultant

Position Summary

We are seeking an experienced SAP S/4HANA Customer Service Consultant to support local business teams throughout the SAP S/4HANA transformation journey. The successful candidate will provide business-process expertise, user support, testing coordination, training assistance, and Go-Live support within an international environment.

Key Responsibilities

Customer Service Process Support

• Support daily Customer Service activities during ERP transformation.
• Act as the primary business-facing consultant for SAP S/4HANA adoption.
• Ensure process continuity and operational readiness throughout deployment phases.

Process Scope

• Customer Order Management
• Shipment Management
• Invoicing
• Pricing and Commercial Conditions
• Customer Master Data
• Carrier Master Data
• Price List Administration
• Consignment Inventory Management
• Trunk Stock Management
• Local Stock Replenishment
• SAP ATP business process support and validation

Reporting Requirements

• Support identification of reporting requirements.
• Work with stakeholders to define business reporting needs.
• Assist with KPI and operational report validation.

Testing & Data Validation

• Coordinate business participation during UAT and End-to-End testing.
• Validate process execution against business requirements.
• Support data migration cleansing and validation activities.
• Track issues and support resolution efforts.

Training & User Adoption

• Support delivery of training sessions.
• Coach Key Users and End Users.
• Organize train-the-trainer workshops.
• Provide floor support during system adoption

Go-Live & Hypercare Support

• Provide business-side support during deployment.
• Assist in issue triage and resolution.
• Ensure rapid stabilization of Customer Service processes post Go-Live.

Required Qualifications

• Proven experience in SAP SD or SAP S/4HANA Customer Service environments.
• Experience with ERP implementations and business transformation programs.
• Strong understanding of Order-to-Cash processes.
• Experience supporting business users through testing and deployment phases.
• Knowledge of master data governance and inventory-related processes.
• Strong communication and stakeholder management skills.
• Ability to work within multinational project environments.

Languages

• Fluent Portuguese (mandatory)
• Fluent English (mandatory)

Work Model

• São Paulo, Brazil
• Hybrid model:
• 3 days per week on-site
• 2 days per week remote
• Flexibility to increase on-site presence during UAT, Go-Live, and Hypercare activities.

Requirements

Start: ASAP

Duration: 6 months; likelihood of extension

Capacity: FTE; 5 days a week

Location: São Paulo, Brazil/ Hybrid: 3 days onsite/ 2 days remote

Language: Fluent Portuguese & English