SAP S/4HANA Customer Service Consultant

Motum; São Paulo; Hybrid; BRL 180,000 - 260,000; Full time

Job summary

Motum is seeking an experienced SAP S/4HANA Customer Service Consultant to join our client in São Paulo. You will translate CS needs into processes, coordinate testing, support data validation, and guide users through Go-Live and Hypercare.

Candidate should have 5+ years in SAP SD / Order-to-Cash, strong stakeholder management, and fluent Portuguese and English. On-site requirement is three days per week, with hybrid work flexibility for the rest.

Qualifications

• 5+ years of experience in SAP SD, SAP Customer Service, or related Order-to-Cash consulting roles.
• Experience supporting ERP implementations or transformations through testing, deployment, and post-launch support.
• Strong understanding of customer order management, pricing, shipping, invoicing, and related master data.
• Familiarity with inventory-related processes and SAP ATP.
• Experience coordinating UAT or end-to-end testing and supporting business users through process change.
• Strong attention to detail, issue tracking, communication, and stakeholder management skills.
• Ability to work effectively with local teams and international project stakeholders.
• Fluent Portuguese and English.

Responsibilities

• Serve as the primary point of contact for local Customer Service teams during the SAP S/4HANA rollout, helping maintain process continuity and operational readiness.
• Support Order-to-Cash processes covering customer orders, shipments, invoicing, pricing, commercial conditions, and price list administration.
• Work with stakeholders on customer and carrier master data, consignment inventory, trunk stock, local stock replenishment, and SAP ATP process validation.
• Gather reporting needs and help validate operational reports and KPIs against business requirements.
• Coordinate business participation in UAT and end-to-end testing; document results, track issues, and work with project teams on resolution.
• Support data cleansing and migration validation, identifying discrepancies that could affect Customer Service operations.
• Help deliver training, coach Key Users and End Users, organize train-the-trainer sessions, and provide floor support during adoption.
• Provide business-side support during Go-Live and Hypercare, triaging issues and helping stabilize Customer Service processes.

Skills

SAP SD

Order-to-Cash

Customer service processes

UAT coordination

Stakeholder management

Go-Live support

Data validation

Training and coaching

Portuguese and English fluency

Job description

About the job SAP S/4HANA Customer Service Consultant

Fluent Portuguese and English required

Start ASAP | Full-time, 5 days per week | Initial 6-month assignment with potential extension

About Motum

Motum connects experienced technical professionals with companies that need specialized expertise and committed teams. We look for opportunities where professionals can take ownership, work directly with stakeholders, and make a meaningful impact.

About the Client

Our client is an international organization undertaking an SAP S/4HANA transformation in Brazil. Its Customer Service teams need practical support to keep daily operations running while they prepare for testing, deployment, and adoption of the new system.

About the Role

We're looking for an experienced SAP S/4HANA Customer Service Consultant to work closely with local business teams throughout the transformation. You'll help translate Customer Service needs into workable processes, coordinate business testing, support data validation and training, and help users through Go-Live and Hypercare.

This is a hands-on, business-facing role for someone who understands SAP SD and Order-to-Cash processes and can keep stakeholders aligned during a complex rollout.

Responsibilities

• Serve as the primary point of contact for local Customer Service teams during the SAP S/4HANA rollout, helping maintain process continuity and operational readiness.
• Support Order-to-Cash processes covering customer orders, shipments, invoicing, pricing, commercial conditions, and price list administration.
• Work with stakeholders on customer and carrier master data, consignment inventory, trunk stock, local stock replenishment, and SAP ATP process validation.
• Gather reporting needs and help validate operational reports and KPIs against business requirements.
• Coordinate business participation in UAT and end-to-end testing; document results, track issues, and work with project teams on resolution.
• Support data cleansing and migration validation, identifying discrepancies that could affect Customer Service operations.
• Help deliver training, coach Key Users and End Users, organize train-the-trainer sessions, and provide floor support during adoption.
• Provide business-side support during Go-Live and Hypercare, triaging issues and helping stabilize Customer Service processes.

Qualifications

• 5+ years of experience in SAP SD, SAP Customer Service, or related Order-to-Cash consulting roles.
• Experience supporting at least one ERP implementation or transformation through testing, deployment, and post-launch support.
• Strong understanding of customer order management, pricing, shipping, invoicing, and related master data.
• Familiarity with inventory-related processes and SAP ATP.
• Experience coordinating UAT or end-to-end testing and supporting business users through process change.
• Strong attention to detail, issue tracking, communication, and stakeholder management skills.
• Ability to work effectively with local teams and international project stakeholders.
• Fluent Portuguese and English.
• Based in or able to work on-site in São Paulo three days per week, with flexibility for additional on-site presence during UAT, Go-Live, and Hypercare.

We Offer

• Hybrid work in São Paulo: 3 days on-site and 2 days remote under the standard schedule
• A full-time, six-month assignment with potential to extend
• A hands-on role in an international SAP S/4HANA transformation
• Direct collaboration with business users, Key Users, and project teams
• The opportunity to make a visible impact on adoption and operational stability