Digital Customer Engagement Manager (DCEM) | SAP Cloud Transformation & Migration

Tech Mahindra - Brasil; Brasil; À distance; BRL 150 000 - 320 000; Plein temps

Résumé du poste

Tech Mahindra - Brasil is seeking a Digital Customer Engagement Manager (DCEM) to lead client engagements across SAP Cloud Transformation and Migration initiatives. You will bridge customers, SAP, partners and technical delivery teams while guiding large-scale SAP projects from planning through go-live.

The ideal candidate has strong SAP Basis hands-on experience, migration expertise, and a proven track record in engaging executives and shaping governance structures.

Qualifications

• Hands-on SAP Basis experience with Migration projects.
• Proven work on SAP Landscape Migrations and S/4HANA transformations.
• Experience in SAP Operations or SAP Managed Services is expected.

Responsabilités

• Lead customer engagement across SAP Cloud Transformation programs.
• Serve as primary liaison between customers, SAP, partners and delivery teams.
• Facilitate executive meetings, governance forums and steering committees.
• Coordinate infrastructure, cloud, SAP Basis and operations activities.
• Manage risks, dependencies, escalations and mitigations.
• Support migration planning, cutover readiness and hypercare.
• Ensure alignment of business goals with technical execution.
• Drive SAP Cloud adoption and digital transformation best practices.

Connaissances

SAP Basis

Landscape Migrations

S/4HANA Transformations

SAP Operations

SAP Managed Services

Stakeholder Management

Outils

SUM

SAP Readiness Check

Migration Cockpit

SAP Cloud ALM

SAP Activate

STMS

AWS

Azure

GCP

Description du poste

Digital Customer Engagement Manager (DCEM) | SAP Cloud Transformation & Migration

Location: 100% Remote (Brazil)Employment Type: CLTStart Date: ImmediateWorking Hours: Brazil Time ZoneLanguages: Advanced/Fluent English and Spanish (Mandatory)

Tech Mahindra is seeking an experienced Digital Customer Engagement Manager (DCEM) to lead customer engagement across SAP Cloud Transformation and Migration programs. This opportunity is ideal for professionals with a strong SAP Basis and Migration background who have progressed into customer-facing leadership roles, serving as a strategic bridge between customers, SAP, hyperscalers, partners, and technical delivery teams.

Key Responsibilities

• Lead customer engagement throughout SAP Cloud Transformation programs.
• Act as the primary liaison between customers, SAP, partners, and technical teams.
• Facilitate executive meetings, governance forums, workshops, and steering committees.
• Coordinate infrastructure, cloud, SAP Basis, and operations teams.
• Manage risks, dependencies, escalations, and mitigation plans.
• Support migration planning, cutover readiness, and hypercare activities.
• Ensure alignment between business objectives and technical execution.
• Drive SAP Cloud adoption and digital transformation best practices.

Required Qualifications

• Strong hands-on experience with SAP Basis.
• Proven experience in:
  • SAP Landscape Migrations
  • SAP S/4HANA Transformations
  • SAP Operations and/or SAP Managed Services
• Medium and large-scale enterprise SAP environments.

Technical Knowledge

• SUM / DMOSAP Readiness CheckSAP Migration CockpitSAP Cloud ALMSAP ActivateSTMS (Transport Management System)Migration MethodologiesGreenfieldBrownfieldBluefield

Additional Requirements

Knowledge of RISE with SAP.Experience with at least one cloud platform:AWSMicrosoft AzureGoogle Cloud Platform (GCP)Alibaba CloudLeadership & Customer Management SkillsCustomer EngagementExecutive Stakeholder ManagementGovernance & Escalation ManagementRisk ManagementCustomer-Facing Leadership Roles

Preferred Qualifications

SAP CertificationsCloud Certifications (AWS, Azure, GCP)Experience in global transformation programsExperience supporting multinational enterprise clientsITIL Foundation (or higher)