15210 - SAP Digital Customer Engagement Manager

Ultracon; São Paulo; Hybrid; BRL 450,000 - 600,000; Full time

Job summary

Ultracon oferece posição de SAP Digital Customer Engagement Manager, com foco em liderar o engajamento de clientes e a gestão de relacionamento em programas SAP Cloud Transformation. O profissional atuará como contato principal entre clientes, SAP e equipes técnicas, supervisionando governança, execuções técnicas e gestão de riscos.

Experiência em SAP Basis, S/4HANA, operações SAP e gestão de stakeholders é essencial.

Qualifications

• Sólida experiência em SAP Basis e migrações de landscape.

Responsibilities

• Liderar engajamento de clientes em programas de transformação SAP Cloud.
• Atuar como ponto de contato entre clientes, SAP, parceiros e equipes técnicas.
• Conduzir reuniões executivas, governança, workshops e comitês de steering.
• Coordinar equipes de infraestrutura, cloud, SAP Basis e operações.
• Gerenciar riscos, dependências, escalonamentos e planos de mitigação.
• Apoiar planejamento de migrations, readiness de cutover e hypercare.

Skills

SAP Basis

Customer Engagement

Executive Stakeholder Management

Governance & Escalation

Risk Management

Leadership

Tools

SUM/DMO

Migration Cockpit

SAP Cloud ALM

SAP Activate

STMS

Job description

Ultracon Consultoria em TI Ltda.# 15210 - SAP Digital Customer Engagement ManagerSão Paulo, Brasil | Postado em 22/10/2026Compartilhe este trabalho com sua rede* Listagem de vagas* Detalhes da vaga## Informações da vaga* Data da abertura 22/10/2026* Cidade São Paulo* Estado/Província Sao Paulo* País Brasil* CEP/Código postal 01000-000* Idioma Inglês* Localidade 100% remoto## Escopo```Role: 15210 - SAP Digital Customer Engagement Manager • Start Date: Immediate• Contract Duration: 1 year, with possibility of extension• Work Model: 100% Remote• Working Hours: 9h00 to 18h00Position OverviewWe are looking for a SAP Digital Customer Engagement Manager (DCEM) to lead customer engagement and relationship management within SAP Cloud Transformation programs, ensuring alignment between strategic business objectives and the technical execution of transformation initiatives.The professional will serve as the primary point of contact between customers, SAP, partners, and technical teams, overseeing governance activities, executive engagement, risk management, and coordination of teams involved in SAP transformation and migration projects.This position requires strong technical experience within the SAP ecosystem, particularly in SAP Basis, landscape migrations, SAP S/4HANA, and SAP operations, combined with executive stakeholder management, governance, and leadership experience in transformation programs.Key Responsibilities• Lead customer engagement activities within SAP Cloud Transformation programs.• Act as the primary point of contact between customers, SAP, partners, and technical teams.• Conduct executive meetings, governance activities, workshops, and steering committees.• Coordinate infrastructure, cloud, SAP Basis, and operations teams.• Manage risks, dependencies, escalations, and mitigation plans.• Support migration planning, cutover readiness, and hypercare activities.• Ensure alignment between customer business objectives and the technical execution of SAP transformation projects.• Promote best practices for SAP Cloud adoption and digital transformation.Required QualificationsSAP Technical Experience• Strong experience in SAP Basis.• Experience with SAP Landscape Migrations.• Experience in SAP S/4HANA Transformation projects.• Experience in SAP Operations or SAP Managed Services.• Experience working with medium to large enterprise SAP environments.• Knowledge of RISE with SAP.SAP Tools and Methodologies• Knowledge of Software Update Manager (SUM) and Database Migration Option (DMO).• Knowledge of SAP Readiness Check.• Knowledge of SAP Migration Cockpit.• Knowledge of SAP Cloud ALM.• Knowledge of SAP Activate.• Knowledge of STMS (Transport Management System).SAP Implementation and Transformation Approaches• Knowledge of Greenfield, Brownfield, and Bluefield SAP implementation approaches.Cloud Platforms• Experience with at least one of the following cloud platforms:• Amazon Web Services (AWS)• Microsoft Azure• Google Cloud Platform (GCP)• Alibaba CloudCustomer Engagement and Governance• Strong experience in Customer Engagement.• Experience in Executive Stakeholder Management.• Experience in Governance & Escalation Management.• Experience in Risk Management.• Experience in customer-facing roles.Preferred Qualifications• SAP certifications.• Cloud certifications (AWS, Microsoft Azure, or Google Cloud Platform).• Experience in global SAP transformation programs.• Experience working with multinational enterprise customers.• ITIL Foundation certification or higher.Languages• Advanced English• Advanced Spanish Soft Skills and Behavioral Competencies• Executive communication and stakeholder relationship management.• Leadership and coordination of multidisciplinary teams.• Risk management and decision-making.• Negotiation and escalation management.• Strategic thinking and alignment between business and technology.• Ability to manage governance activities and customer relationships.Resume Submission GuidelinesPlease submit an updated resume in Word format, highlighting your experience in SAP Basis, SAP Landscape Migrations, SAP S/4HANA Transformations, RISE with SAP, SAP Cloud, and customer engagement management. Include relevant knowledge of SUM/DMO, SAP Readiness Check, SAP Migration Cockpit, SAP Cloud ALM, SAP Activate, STMS, and cloud platforms. Clearly associate these skills with the companies and projects where they were applied, specifying employment periods, individual responsibilities, SAP transformation initiatives, executive governance activities, and measurable outcomes when available. Please also indicate your English and Spanish proficiency levels and any relevant SAP, Cloud, or ITIL certifications.Further information will be given along the technical interview.