Customer Support Representative (Live Chat and Email with English)

CustomerUmbrella; Brasil; Remote; BRL 20,000 - 30,000; Full time

Benefits offered by this job

Attractive salary

Fair chance of promotion

Internal Company Bonuses

Bonus system

Flexible work schedule

Job summary

A customer service company is seeking a Customer Support Representative to provide assistance through live chat and email. This full-time remote position requires excellent English communication skills and previous customer support experience. Join a young, international team offering attractive salary and internal bonuses. Work includes answering queries, guiding clients, and collaborating in training. High school diploma required.

Qualifications

• Must have good English for the job itself! (Chat and email only)
• Candidates must have previous experience in the Customer Support field.
• Must have Personal Computer or Laptop with a Stable Internet Connection.

Responsibilities

• Answering customer's questions via live chat and email.
• Helping clients with their issues and guiding them to the right answers.
• Working in training, and communicating with the teams in English.

Skills

Good English communication

Customer support experience

Computer proficiency

Problem-solving skills

Education

High school diploma

Job description

Customer Support Representative (Live Chat and Email with English)

We are looking for a Customer Support Representative (FULL-TIME, REMOTE). At Customer Umbrella, we help people one caring interaction at a time – that includes you! Join us and you will shine with us as a Customer Support Representative. Now hiring for fully remote Work from Home options!

Requirements:

• Must have good English for the job itself! (Chat and email only)
• Candidates must have previous experience in the Customer Support field
• Comfortable working on computers
• A stable (cable or wi-fi) internet connection is a Must
• Power back-up (UPS or similar)
• Must have Personal Computer or Laptop with a Stable Internet Connection.
• Have a high school diploma
• Enjoy working and know how to help people

Work with us and you'll enjoy:

• Work with a young, international team
• Attractive salary with a fair chance of promotion
• Internal Company Bonuses
• Bonus system
• Schedule of 2 working days and 2 days off (on repeat), 12 hours working shifts (1.5hour break) with 24/7 coverage

Job Description:

• Answering customer's questions via live chat and email.
• Helping clients with their issues and guiding them to the right answers.
• Working in training, and communicating with the teams in English.

Seniority Level: Entry level

Employment Type: Full-time