(Fluent English, Cybersecurity) Technical Support Consultant (LATAM, remotely)

SupportYourApp; Rio de Janeiro; Remote; BRL 55,800 - 89,280; Full time

Job summary

A leading Support-as-a-Service company is seeking a Technical Support Consultant to provide exceptional customer support in a remote setup. The ideal candidate should possess excellent English skills and have experience in customer service within a tech or cybersecurity company. You will troubleshoot technical issues, manage relationships with clients, and work with cutting-edge technology. Join us in a multicultural environment and unlock your potential!

Qualifications

• Excellent English skills (at least C1 for both spoken and written).
• Experience in customer service within a SaaS or cybersecurity company.
• Positive and responsible attitude.

Responsibilities

• Provide exceptional customer support via emails.
• Troubleshoot technical products and applications.
• Build positive and long-lasting relationships with customers.

Skills

Fluent English

Customer service experience

Technical comfort

KPI-driven

CRM experience (Zendesk preferred)

Creative thinking

Patience and resilience

Positive attitude

Tools

Zendesk

Job description

Overview

(Fluent English, Cybersecurity) Technical Support Consultant (LATAM, remotely)

Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

What you will do:

• Provide exceptional customer support via emails
• Troubleshoot technical products and applications
• Provide product information and assist with sales-related questions
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers' sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client's products and services
• Communicate with developers and other departments of various IT companies

Qualifications

• Excellent English skills (at least C1 for both spoken and written)
• Experience in customer service within a SaaS or cybersecurity company
• Comfortable with technology and eager to learn new tools
• KPI-driven, with a clear understanding of performance metrics
• Hands-on experience with CRM (Zendesk preferred)
• Creative thinker, able to propose alternate solutions when needed
• Patience and resilience when handling complex cases or difficult customers
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)
• The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected

Who we are

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we have become an industry leader in premium outsourced customer support and now operate with 8 hubs around the world. We treat our team like our clients, offering unlimited care, an individual approach, and a positive experience. We welcome people with diverse backgrounds and experiences. Send your CV in English, highlighting your outstanding skills!

Visit our website: www.supportyourapp.com

Employment details

• Seniority level: Associate
• Employment type: Contract
• Job function: Customer Service
• Industries: IT Services and IT Consulting