RPG Gaming Customer Support Representative (Email with English)

CustomerUmbrella; Brasil; Remote; BRL 28,000 - 50,000; Full time

Benefits offered by this job

Paid training for 7 weeks

20 paid vacation days

Competitive salary with promotion

24/7 coverage shifts

Remote work from home

Job summary

Customer Umbrella is hiring a Email – RPG Gaming Customer Support Representative for a fully remote position. You will join an international team and handle player issues, providing guidance and technical troubleshooting in English.

The role offers 7 weeks of paid training, 20 paid vacation days, and a competitive salary with opportunities for promotion. Shifts include 8.5 hours with 24/7 coverage, GMT time zones depending on schedule.

Qualifications

• Experience in customer support is required.
• Professional English speaking and writing.
• Gaming knowledge across RPGs, mobile, PC and console.
• Stable PC or laptop with internet connection.
• Fast, accurate keyboard typing speed.
• Power backup/UPS is preferred.

Responsibilities

• Help resolve player issues and guide to correct answers.
• Troubleshoot and provide technical solutions.
• Communicate with teams in English during training and work.

Skills

Gaming knowledge

Customer support experience

English proficiency

Typing speed

People skills

Power backup (UPS)

Job description

We are looking for a Email – RPG Gaming Customer Support Representative (FULL-TIME REMOTE JOB).

At Customer Umbrella, we help people one caring interaction at a time – that includes you! Join us and you will shine with us as a Customer Service Representative. Now hiring for fully remote Work from Home position!

Requirements:

• You love playing Games!
• Candidates should have previous experience in the Customer Support field
• Must speak and write professional English
• Personal Computer or Laptop with a Stable Internet Connection
• You enjoy use and understand computer systems.
• Computer skills, fast and accurate keyboard writing speed
• Un-Interrupted Electricity and or UPS(power backup)
• RPG Games knowledge, Mobile Gaming, PC Gaming, Console Gaming, E-sports Knowledge is a must.
• Enjoy working with people

Work with us and you'll enjoy:

• Work with a young, international team
• Competitive salary with a fair chance of promotion
• Internal Company Bonuses 20 Paid days off (vacation)
• 7 weeks of Paid training (Mon–Friday business hours GMT+3 Time Zone)
• Schedule: 24/7 Coverage – 5 working days a week / 2 days off, 8.5 hours working shifts
• Shifts 02:00 – 10:30 (Night) GMT+2 Time Zone (21:00PM – 5:30AM BRT) and 18:00 - 02:30 (Evening) GMT+2 Time Zone (13:00PM - 21:30 PM BRT)

Job Description:

Helping resolving player issues and guiding them to the right answers.

Troubleshooting and providing technical solutionsWorking, Training, and communicating with the teams in English.