Customer Service Agent - Work from home :)

Influx; Brasil; Remote; BRL 28,000 - 50,000; Full time

Benefits offered by this job

Paid training

Career growth opportunities

Remote-first culture

International exposure

Job summary

Influx is seeking a highly motivated Customer Service Agent to deliver outstanding service for international clients in a remote, BYOD environment. The role requires empathy, strong communication, and the ability to handle inquiries across chat, email, and calls.

You will stay informed about products and processes, participate in ongoing training, and contribute to continuous improvement initiatives. The ideal candidate possesses an advanced level of English, excellent written and verbal

Qualifications

• High school diploma or technical degree (preferred).
• Experience in customer service, BPO, call center, or support roles (preferred but not mandatory).

Responsibilities

• Provide multi-channel customer support via chat, email, calls, and other platforms.
• Respond to inquiries, resolve issues, and process refunds, reshipments, and account updates.
• Deliver empathetic, clear customer service and problem-solving.
• Meet productivity, quality, SLA, and KPI targets.
• Adhere to schedules, attendance policies, and guidelines.
• Communicate proactively about issues affecting performance.
• Stay updated on client products, services, policies, and procedures.
• Participate in training and continuous improvement initiatives.
• Document cases and updates in internal tracking systems.
• Support special projects and cross-functional initiatives.
• Maintain professional communication with clients and stakeholders.

Skills

Advanced English

Verbal and written communication

Time management

Organizational skills

Team-oriented

Analytical and problem-solving

Digital literacy

Continuous learning

Integrity and responsibility

Education

High school diploma

Technical degree

Tools

Google Workspace

Job description

Work Mode: Remote – BYOD (Bring Your Own Device)

Department: Operations / Delivery

Reports to: Team Leader

About Influx

Influx is a global customer experience and operations partner that helps fast-growing companies scale their support, operations, and back-office teams with world-class talent. We operate across multiple countries and time zones, providing opportunities for professionals to work with international clients, modern technologies, and diverse teams.

At Influx, we believe that people are our greatest asset. We invest heavily in training, leadership development, and continuous improvement to help our team members grow both professionally and personally. Our culture is built on accountability, collaboration, transparency, and high performance — while maintaining a strong focus on work-life balance and long-term career growth.

About the Role

We are looking for a highly motivated and customer-focused Customer Service Agent to deliver outstanding service and represent our clients with professionalism and empathy. This role plays a critical part in resolving customer inquiries efficiently while ensuring a positive customer experience that drives satisfaction and loyalty.

The ideal candidate is proactive, detail-oriented, comfortable working remotely, and capable of handling multiple customer interactions across different communication channels.

Key Responsibilities

• Provide high-quality customer support through multiple channels (chat, email, calls, and other platforms).
• Respond to customer inquiries, resolve issues, and fulfill service requests such as refunds, reshipments, and account updates.
• Deliver exceptional customer experiences by demonstrating empathy, clear communication, and problem-solving skills.
• Meet productivity, quality, SLA, and KPI targets consistently.
• Adhere to assigned schedules, attendance policies, and operational guidelines.
• Proactively communicate any situation that may impact performance or availability (technical issues, personal matters, health situations).
• Stay updated on client products, services, policies, and procedures.
• Participate actively in training sessions, coaching, and continuous improvement initiatives.
• Accurately document cases, interactions, and updates in internal systems and tracking tools.
• Receive feedback constructively and demonstrate rapid improvement.
• Support special projects and cross-functional initiatives when required.
• Maintain professional communication standards with clients and internal stakeholders.

Required Profile

Education & Experience

• High school diploma or technical degree (preferred).
• Previous experience in customer service, BPO, call center, or support roles (preferred but not mandatory).

Skills

• Advanced English level ( B2+ spoken and written).
• Excellent verbal and written communication skills.
• Strong results orientation and accountability.
• Proficiency with Google Workspace (Gmail, Docs, Meet, Calendar).
• High level of digital literacy and ability to learn new systems quickly.
• Strong time management and organizational skills.
• Team-oriented mindset.
• Continuous learning attitude.
• High integrity and responsibility.
• Strong analytical and problem-solving skills.

Technical Requirements (BYOD)

• Reliable and stable internet connection.
• Computer with minimum Intel Core i5 processor or equivalent.

Working Conditions & Benefits

• Paid training and ongoing development.
• Career growth opportunities within an international organization.
• Supportive and collaborative work environment.

Why Join Us?

• Be part of a fast-growing global organization with international exposure.
• Work with innovative clients and cutting-edge tools.
• Build a long-term career with continuous learning and development opportunities.
• Enjoy a remote-first culture that values accountability, autonomy, and performance.
• Join a people-centered company where your contribution truly makes an impact.