Customer Service Agent BRA

Gocreativestudios; Brasília; Remote; BRL 36,000 - 58,000; Full time

Job summary

Gocreativestudios is seeking a remote English-speaking customer service specialist to respond to inquiries via phone, email, and chat. The role emphasizes accurate records, problem resolution, and a customer-first mindset.

This fully remote position offers a competitive monthly salary and growth opportunities within the company. No U.S. residency or work permits required for Latin America.

Qualifications

• Fluent English (spoken and written) required.
• Experience in customer service or call centers preferred.
• Reliable internet and quiet home workspace for remote work.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer issues and escalate complex cases when necessary.
• Maintain accurate records of customer interactions.
• Provide product/service information clearly and accurately.
• Contribute to improving customer satisfaction and service processes.
• U.S. residency and work permits are not required for Latin America.

Skills

Fluent English

Customer service

Communication

Multitasking

Job description

Responsibilities

• Respond to customer inquiries via phone, email, and/or chat in a timely and professional manner.
• Resolve customer issues and **escalate** complex cases when necessary.
• Maintain accurate records of customer interactions.
• Provide product/service information clearly and accurately.
• Contribute to improving customer satisfaction and service processes.
• Important for Latin America: U.S. residency and work permits are not required.

Requirements

• Fluent English (spoken and written) — required.
• Previous experience in customer service, call centers, or BPO environments preferred.
• Strong communication skills and a customer-first attitude.
• Ability to multitask and stay organized under pressure.
• Reliable internet connection and a quiet home workspace (remote role).

What we offer

• Competitive monthly salary.
• Fully remote position.
• Training and growth opportunities within the company.