Talent Pool - Bilingual Customer Service Agent - Recife/PE

Flutter Brazil

Recife

On-site

BRL 18,280 - 21,895

Full time

14 days+

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Benefits offered by this job

Pacote de compensação competitivo

Vale-transporte

Plano de saúde

Plano dental

Vale-refeição

Acesso a programa de saúde e bem-estar

Orçamento individual de aprendizagem e desenvolvimento

Assistência infantil

Seguro de vida

Job summary

Uma empresa de serviços financeiros em Recife busca um Agente de Suporte Online Bilingue. Neste cargo, você atuará como campeão dos clientes, respondendo a consultas e oferecendo um atendimento excepcional através de múltiplos canais. O candidato ideal terá fluência em Português e Inglês, experiência em atendimento ao cliente e habilidades sólidas de resolução de problemas. Esta posição oferece um pacote de compensação competitivo e benefícios como plano de saúde, vale-transporte e assistência infantil.

Qualifications

Experiência anterior em atendimento ao cliente, preferencialmente em um ambiente multi-canal.
Capacidade de resolver problemas técnicos com eficácia.
Flexibilidade para trabalhar em horários dinâmicos.

Responsibilities

Responder prontamente e com precisão às consultas dos clientes.
Construir relacionamentos fortes e duradouros com os clientes.
Contribuir para a melhoria dos processos de atendimento ao cliente.

Skills

Fluência em Português e Inglês

Soluções de problemas

Comunicação interpessoal

Tools

Microsoft Office

Job description

Join to apply for the Banco de Talentos - Recife - Agente de Suporte Online Bilingue (Bilingual Customer Service Agent) role at Flutter Brazil.

Overview Of The Role

As a Customer Service Agent, you will play a key role in shaping the Betfair International customer experience. You will be part of a dynamic, customer-centric team responsible for handling customer inquiries across multiple channels, including phone, email, live chat, social media, and telephone betting.

What You’ll Do

Act as a customer champion, responding promptly and accurately to inquiries while delivering exceptional service.
Handle customer interactions across multiple channels such as phone, email, live chat, social media, and telephone betting.
Troubleshoot technical issues and ensure complex customer problems are resolved efficiently.
Build strong and lasting customer relationships through proactive communication and personalized interactions.
Identify recurring customer issues and elevate them appropriately to improve overall customer experience.
Continuously contribute to the enhancement of Betfair International’s customer service processes and standards.

What You’ll Bring

Fluency in Portuguese and English, with excellent written and verbal communication skills.
Previous experience in customer service, preferably in a fast‑paced, multi‑channel environment.
Strong problem‑solving skills and the ability to handle challenging situations with professionalism and empathy.
Comfort using Microsoft Office tools (Word, Excel) and navigating online platforms.
A genuine interest in sports and gaming products.
A collaborative mindset, with a proactive “can‑do” attitude and willingness to learn.
Flexibility and adaptability to work dynamic schedules, including evenings, weekends, and potentially nights, based on business needs.

Requirements

Demonstrated ability to deliver high‑quality customer service across multiple communication channels.
Experience managing customer inquiries with accuracy, efficiency, and attention to detail.
Ability to troubleshoot issues and follow processes while maintaining a customer‑first mindset.
Strong communication and interpersonal skills.
Proven ability to work effectively in a team‑oriented environment.

It’s ok if you don’t think you tick every box on this list. We love people who want to challenge themselves and are passionate about what they do. If you believe you can contribute in some areas and are eager to learn, we encourage you to apply.

Benefits