Customer Support Agent

Castleisland; São Paulo; On-site; BRL 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Discretionary performance cash bonus

Latest technology to work with

Strong team that will help you improve your skills

Job summary

Castleisland is looking for a Customer Champion to join their team in São Paulo, Brazil. This role involves handling customer complaints and providing tailored solutions efficiently. Candidates should be fluent in English and Spanish and/or Portuguese, with at least 2 years of experience in Customer Support.

The position offers a competitive salary, a discretionary performance cash bonus, and access to the latest technology. Join a strong team dedicated to customer satisfaction!

Qualifications

• At least 2 years of experience in Customer Support.
• Ability to interpret user’s concerns and provide optimal solutions.
• Driven and relentless in achieving goals.

Responsibilities

• Handle customer complaints swiftly and efficiently.
• Collaborate with the ARQ team to solve customer problems.
• Go the extra mile to ensure customer satisfaction.

Skills

Fluency in English and Spanish and/or Portuguese

Problem Solving skills

Empathy

Resourcefulness

Job description

About ARQ

ARQ is one of the fastest-growing fintechs in the world. Our mission is to redefine how people interact with money across borders, building the infrastructure to move value seamlessly. We’re still early in our journey, which means every person who joins shapes the future of our product, culture, and growth. If you’re excited by big challenges, global impact, and the chance to grow fast with a world-class team, ARQ is the place to do it.

What you'll be doing

• Be a Customer Champion: Handle customer complaints swiftly and efficiently, providing tailored solutions within tight timeframes. Follow-up is crucial to ensure resolutions stick.

• Solve problems: solve problems our customers face by collaborating with the rest of the ARQ team, and come up with product proposals to decrease the workload.

• You will get things done: beyond the scope of work and priorities, it is in the DNA of our ARQ to do whatever it takes to win.

What you'll need

• Fluency in English and Spanish and/or Portuguese, verbal and written

• At least 2 years of experience in Customer Support

• Problem Solving skills, being capable of breaking down a problem into sub components to find the root cause and optimal solution

• Eager to work hard and go the extra mile to make our customers happy

• Empathy - being able to interpret user’s concerns and help them in getting the best experience possible out of ARQ

• Resourcefulness, with attention to detail and due diligence

• Ability to work well as part of a team, driven, relentless and a proven closer - you don’t take no for an answer

Benefits

• Competitive salary

• Discretionary performance cash bonus

• Latest technology to work with

• Strong team that will help you improve your skills