Customer Support Specialist

DolarApp; São Paulo; Sur place; BRL 120 000 - 160 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Discretionary cash bonus

Latest technology to work with

Strong team support

Résumé du poste

ARQ is hiring for a Customer Support specialist in São Paulo, Brazil. You will champion customer issues, providing tailored resolutions within tight timeframes and following up to ensure lasting satisfaction.

Collaborate with the ARQ team to resolve problems and propose product improvements that reduce workload. You are expected to go beyond the call of duty to delight customers and drive value for our fintech platform.

Qualifications

• Fluency in English and Portuguese, verbal and written.
• At least 2 years of experience in Customer Support.
• Excellent problem-solving skills, able to break down issues and find root cause.
• Eager to work hard and go the extra mile for customers.
• Empathy to understand concerns and improve user experience.
• Resourcefulness with attention to detail and due diligence.
• Strong teamwork, driven and a proven closer who won’t take no for an answer.

Responsabilités

• Be a Customer Champion: handle customer complaints swiftly and provide tailored solutions within tight timeframes; follow-up to ensure resolutions stick.
• Solve problems by collaborating with the ARQ team and proposing product improvements to reduce workload.
• You will get things done beyond scope and priorities; do whatever it takes to win for customers and the business.

Connaissances

English fluency

Portuguese fluency

Problem solving

Teamwork

Customer focus

Attention to detail

Driven

Description du poste

About ARQ

ARQ is one of the fastest-growing fintechs in the world. Our mission is to redefine how people interact with money across borders, building the infrastructure to move value seamlessly. We’re still early in our journey, which means every person who joins shapes the future of our product, culture, and growth. If you’re excited by big challenges, global impact, and the chance to grow fast with a world-class team, ARQ is the place to do it.

What you'll be doing

• Be a Customer Champion: Handle customer complaints swiftly and efficiently, providing tailored solutions within tight timeframes. Follow-up is crucial to ensure resolutions stick.

• Solve problems: solve problems our customers face by collaborating with the rest of the ARQ team, and come up with product proposals to decrease the workload.

• You will get things done: beyond the scope of work and priorities, it is in the DNA of our ARQ to do whatever it takes to win.

What you'll need

• Fluency in English and Portuguese, verbal and written

• At least 2 years of experience in Customer Support

• Problem Solving skills, being capable of breaking down a problem into sub components to find the root cause and optimal solution

• Eager to work hard and go the extra mile to make our customers happy

• Empathy - being able to interpret user’s concerns and help them in getting the best experience possible out of ARQ

• Resourcefulness, with attention to detail and due diligence

• Ability to work well as part of a team, driven, relentless and a proven closer - you don’t take no for an answer

Benefits

• Competitive salary

• Discretionary performance cash bonus

• Latest technology to work with

• Strong team that will help you improve your skills