AI Solutions Customer Success Manager

Growth Troops; São Paulo; Teletrabalho; BRL 60.000 - 100.000; Tempo integral

Resumo da oferta

An innovative company is seeking an experienced AI Solutions Customer Success Manager to drive AI-driven content strategies that enhance business growth. In this dynamic role, you'll partner with diverse stakeholders, manage project timelines, and optimize AI workflows to ensure seamless execution. Your strong communication skills will be essential as you guide clients through the adoption of AI solutions. Join a collaborative and high-growth environment that values integrity, passion, and innovation, and make a significant impact by helping clients leverage cutting-edge technology to achieve their goals.

Serviços

Fully remote work

Flexible scheduling

Collaborative environment

Focus on innovation

Qualificações

• 5+ years managing software implementations with enterprise clients.
• Strong analytical skills and experience in data-driven decision-making.

Responsabilidades

• Partner with clients to align AI strategies with business goals.
• Monitor key metrics to optimize AI content effectiveness.

Conhecimentos

Client Engagement

Project Management

Workflow Optimization

Performance Tracking

Customer Training

Analytical Skills

SaaS Adoption

Communication Skills

Formação académica

Bachelor's Degree

Ferramentas

SQL

Python

Descrição da oferta de emprego

About the Role

We seek an experienced AI Solutions Customer Success Manager to help clients implement AI-driven content strategies that drive measurable business growth. You will serve as a strategic partner, guiding customers through AI workflow deployment, ensuring seamless execution, and optimizing performance. Strong verbal communication skills are essential, as you will engage directly with a diverse range of stakeholders.

Key Responsibilities

• Client Engagement: Partner with growth marketers, content leads, and executives to align AI-driven content strategies with business goals.

• Project Execution: Manage content deployment timelines, ensuring timely publication and addressing any delays proactively.

• Workflow Optimization: Work with technical teams to design and implement AI workflows, balancing speed and impact.

• Performance Tracking: Monitor key metrics (e.g., organic traffic, CTR, revenue impact) to optimize AI content effectiveness.

• Solution Deployment: Drive efficient implementation, reducing unnecessary iterations.

• Customer Training: Enable teams to leverage AI platforms effectively, removing technical barriers.

• Best Practices Development: Create playbooks based on successful implementations to streamline future deployments.

• Product Feedback: Relay customer insights to Product and Engineering teams to refine future platform improvements.

Qualifications

• 5+ years managing software implementations, with expertise in onboarding, adoption, and expansion.

• 3+ years working with enterprise clients, balancing multiple stakeholder relationships.

• Proven ability to guide customers toward successful SaaS or AI solution adoption.

• Exceptional spoken English, with the ability to communicate complex concepts clearly.

• Strong analytical skills, with experience in data-driven decision-making (SQL, Python, or similar tools a plus).

• Self-motivated, adaptable, and experienced in fast-paced environments.

Our Team Values

• Integrity & Humility: High integrity, low ego, and a good sense of humor.

• Passion for Growth: Commitment to continuous learning and development.

• Bias for Action: A results-driven approach with a focus on speed and execution.

• Innovation Through Iteration: A love for experimentation and rapid iteration.

Benefits

• Fully remote work with flexible scheduling.

• Collaborative, high-growth environment focused on innovation.