Senior Customer Success Manager

Growth Troops; São Paulo; Teletrabalho; BRL 60.000 - 100.000; Tempo integral

Resumo da oferta

An innovative company is looking for a Senior Customer Success Manager to lead AI-powered content strategies for enterprise clients. In this fully remote role, you will collaborate with clients to understand their goals, oversee the deployment of AI-driven workflows, and work closely with technical teams to ensure optimal performance. Your expertise in SQL and Python will be essential as you analyze data to refine strategies. Join a dynamic team at the forefront of AI content automation, where your contributions will drive meaningful results in a fast-paced environment.

Serviços

Fully remote, flexible work environment

Competitive compensation

Work with a dynamic, innovative team

Qualificações

• 5+ years managing software deployments and implementations.
• Strong analytical skills with a data-driven mindset.

Responsabilidades

• Partner with clients to tailor AI content solutions.
• Oversee deployment schedules and ensure timely delivery.

Conhecimentos

Client Collaboration

Workflow Management

Technical Integration

Performance Monitoring

Client Enablement

Analytical Skills

Spoken English

Formação académica

5+ years managing software deployments

3+ years working with enterprise customers

Ferramentas

SQL

Python

Java

Descrição da oferta de emprego

Join to apply for the Senior Customer Success Manager role at Growth Troops.

This range is provided by Growth Troops. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

About The Role

We're seeking a technical Customer Success Manager for a growing team to drive AI-powered content strategies for enterprise clients. You’ll oversee AI workflow deployments, work closely with technical teams, and use data-driven insights to optimize performance. Exceptional spoken English is a must.

Key Responsibilities

• Client Collaboration: Partner with clients to understand goals and tailor AI content solutions.
• Workflow Management: Oversee deployment schedules and ensure timely, consistent delivery of AI-driven workflows.
• Technical Integration: Collaborate with technical teams to design scalable workflows, utilizing SQL and Python to analyze and optimize performance.
• Performance Monitoring: Track key metrics (organic traffic, CTR, revenue) and refine strategies based on data insights.
• Client Enablement: Train and support clients, troubleshooting issues and streamlining processes.

Qualifications

• 5+ years managing software deployments and implementations, from onboarding to expansion.
• 3+ years working with enterprise customers on SaaS or AI-driven platforms.
• Proficiency in SQL, Java or Python is a plus.
• Strong analytical skills with a data-driven mindset.
• Excellent spoken English, capable of explaining complex technical concepts clearly.
• Experience thriving in fast-paced, high-growth environments.

Why Join This Company

• Fully remote, flexible work environment
• Competitive compensation
• Work with a dynamic, innovative team at the forefront of AI content automation

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Other

Industries

• Operations Consulting

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