Customer Success Manager

Growth Troops; São Paulo; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading company is seeking a Customer Success Manager to serve as a strategic partner for enterprise clients, ensuring smooth deployment of AI-driven content strategies. This role involves client engagement, project execution, and performance tracking, all while promoting best practices. The ideal candidate will have extensive experience in software implementation and a strong analytical background. This position offers 100% remote work with flexible scheduling in a high-growth, innovation-driven team.

Serviços

100% remote work

Flexible scheduling

Collaborative culture

Qualificações

• 5+ years leading software implementations.
• 3+ years partnering with enterprise-level clients.

Responsabilidades

• Align AI content programs with growth marketers.
• Oversee end-to-end deployment timelines.
• Monitor KPIs such as organic traffic and revenue impact.

Conhecimentos

Client Engagement

Project Execution

Workflow Optimization

Performance Tracking

Customer Training

Best-Practice Development

Product Feedback

Analytical Orientation

Self-Starter Mentality

Ferramentas

SQL

Python

Descrição da oferta de emprego

Join to apply for the Customer Success Manager role at Growth Troops.

This range is provided by Growth Troops. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

AI Solutions Customer Success Manager
Fully Remote & Flexible | High-Growth, Innovation-Driven Team

Role Overview

The AI Solutions Customer Success Manager serves as a strategic partner to enterprise clients, translating AI-driven content strategies into measurable business results. Acting as the primary liaison between customer stakeholders and internal teams, the CSM ensures smooth workflow deployment, optimizes performance, and champions best-in-class execution across every engagement.

Key Responsibilities

• Client Engagement — Align AI content programs with growth marketers, content leads, and executives to meet defined business objectives.
• Project Execution — Oversee end-to-end deployment timelines, proactively resolving blockers to guarantee on-time publication.
• Workflow Optimization — Collaborate with technical teams to design high-impact AI workflows that balance speed and quality.
• Performance Tracking — Monitor KPIs such as organic traffic, CTR, and revenue impact; iterate strategies to maximize ROI.
• Solution Deployment — Streamline implementation processes, minimizing unnecessary iterations and accelerating time-to-value.
• Customer Training — Equip client teams to leverage AI platforms effectively, eliminating technical hurdles.
• Best-Practice Development — Create repeatable playbooks based on successful rollouts to enable future scalability.
• Product Feedback — Relay actionable insights to Product and Engineering to inform roadmap prioritization and feature enhancements.

Required Qualifications

• 5+ years leading software implementations with expertise in onboarding, adoption, and expansion.
• 3+ years partnering with enterprise-level clients and navigating multi-stakeholder environments.
• Demonstrated success driving SaaS or AI solution adoption and measurable outcomes.
• Exceptional spoken and written English; able to distill complex concepts with clarity.
• Strong analytical orientation—experience with SQL, Python, or comparable tools is advantageous.
• Self-starter mentality with proven adaptability in fast-paced settings.

Team Values

• Integrity & Humility — High ethics, low ego, and a sense of humor.
• Passion for Growth — Continuous learning and professional development.
• Bias for Action — Results-focused, decisive, and execution-oriented.
• Innovation Through Iteration — Enthusiasm for experimentation and rapid improvement.

Benefits

• 100% remote work with flexible scheduling.
• Collaborative culture within a rapidly scaling, innovation-focused organization.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Other

Industries

• Operations Consulting