Customer Success Manager

Simetrik; Brasil; Teletrabalho; BRL 60.000 - 80.000; Tempo integral

Resumo da oferta

A leading company in Brazil is seeking a Customer Success Manager to enhance relationships with key customers. The role involves working closely with sales and product teams to ensure customer satisfaction and drive product improvements. This position offers a dynamic work environment with competitive compensation and the flexibility of 100% remote work.

Serviços

USD 500 annually for learning investments

100% Remote Work

Qualificações

• 4+ years of experience in customer success or account management.
• Strong analytical skills and ability to use data to drive decision-making.

Responsabilidades

• Serve as the primary point of contact for important customers.
• Develop and execute customer success plans to ensure satisfaction and retention.
• Collaborate with product team to drive product improvements.

Conhecimentos

Communication

Interpersonal Skills

Analytical Skills

Formação académica

Bachelor’s degree in business, marketing, or a related field

Descrição da oferta de emprego

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About the role

We are seeking an experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for maintaining and growing relationships with our most important customers. You will work closely with our sales and product teams to ensure that our customers are satisfied with our products and services.

Responsibilities

• Serve as the primary point of contact for our most important customers
• Build and maintain strong relationships with key stakeholders
• Understand our customers’ business needs and provide solutions to meet those needs
• Work closely with our sales team to identify opportunities to upsell and cross-sell our products and services
• Collaborate with our product team to ensure that our products meet the needs of our customers
• Monitor customer usage and provide insights to our product team to drive product improvements
• Develop and execute customer success plans to ensure customer satisfaction and retention
• Provide customer feedback to our internal teams to help drive continuous improvement

Qualifications

• 4+ years of experience in customer success or account management
• Strong communication and interpersonal skills
• Ability to build and maintain strong relationships with customers
• Ability to understand complex business needs and provide solutions
• Strong analytical skills and ability to use data to drive decision-making
• Experience working in a fast-paced environment
• Bachelor’s degree in business, marketing, or a related field
• We offer competitive compensation packages and a dynamic work environment.
• Well-funded startup with large ambitions and competitive salaries.
• Entrepreneurial culture emphasizing creativity and collaboration.
• Open communication with management and leadership.
• Small, dynamic teams with a significant impact.
• 100% Remote Work (You choose where to work from).
• USD 500 annually for learning investments.

Equal Opportunity Statement

Simetrik considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.

Data Consent

I authorize Simetrik to collect, store, and use my personal data for employment considerations, in accordance with their Data Policy available at https://simetrik.com/.

Join Our Team

Be part of a talented team that loves creating, collaborating, and building impactful solutions!

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Customer Service
• Industries: Software Development, Financial Services, Banking