Senior Customer Success Manager

Growth Troops; Rio de Janeiro; Teletrabalho; BRL 60.000 - 100.000; Tempo integral

Resumo da oferta

An innovative firm is looking for a Senior Customer Success Manager to lead AI-driven content strategies. In this role, you'll collaborate with clients to customize solutions, oversee deployment schedules, and work closely with technical teams to optimize performance. Your expertise in SQL and Python will be crucial in analyzing data and refining strategies. This position offers the flexibility of a fully remote work environment, competitive compensation, and the chance to be part of a dynamic team at the forefront of AI content automation. If you're passionate about technology and customer success, this opportunity is perfect for you.

Serviços

Flexible work environment

Competitive compensation

Dynamic team environment

Qualificações

• 5+ years managing software deployments and implementations.
• Experience with enterprise customers on SaaS or AI-driven platforms.

Responsabilidades

• Partner with clients to tailor AI content solutions.
• Oversee deployment schedules and ensure timely delivery of workflows.

Conhecimentos

Customer Success Management

Analytical Skills

SQL

Python

Technical Communication

Descrição da oferta de emprego

Join to apply for the Senior Customer Success Manager role at Growth Troops.

Get AI-powered advice on this job and more exclusive features.

This range is provided by Growth Troops. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

About The Role

We're seeking a technical Customer Success Manager for a growing team to drive AI-powered content strategies for enterprise clients. You’ll oversee AI workflow deployments, work closely with technical teams, and use data-driven insights to optimize performance. Exceptional spoken English is a must.

Key Responsibilities

• Partner with clients to understand goals and tailor AI content solutions.
• Oversee deployment schedules and ensure timely, consistent delivery of AI-driven workflows.
• Collaborate with technical teams to design scalable workflows, utilizing SQL and Python to analyze and optimize performance.
• Track key metrics (organic traffic, CTR, revenue) and refine strategies based on data insights.
• Train and support clients, troubleshoot issues, and streamline processes.

Qualifications

• 5+ years managing software deployments and implementations, from onboarding to expansion.
• 3+ years working with enterprise customers on SaaS or AI-driven platforms.
• Proficiency in SQL, Python, or Java is a plus.
• Strong analytical skills with a data-driven mindset.
• Excellent spoken English, capable of explaining complex technical concepts clearly.
• Experience thriving in fast-paced, high-growth environments.

Why Join This Company

• Fully remote, flexible work environment
• Competitive compensation
• Work with a dynamic, innovative team at the forefront of AI content automation

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Other

Industries

• Operations Consulting