Customer Services Agent- GRU

Qatar Airways; São Paulo; Presencial; BRL 28 000 - 45 000; Tempo integral

Resumo da oferta

Qatar Airways in São Paulo, Brazil, invites applications for a Customer Services Agent. You will handle inquiries via multiple channels, manage reservations and ticketing, assist customers with online tools, and promote services to contribute to revenue.

Strong English skills are required, Portuguese language is a plus, and knowledge of GDS like Amadeus is desirable. The role emphasizes accuracy, compliance, and delivering outstanding customer experiences while supporting travelers and agencies

Qualificações

• High school qualification or bachelor’s degree preferred.
• Previous customer service experience is advantageous.
• GDS experience (Amadeus) is desirable.
• Fluency in English; Portuguese is a plus.

Responsabilidades

• Respond to enquiries via phone, email, chat and social media.
• Create and manage reservations and changes to bookings.
• Issue, reissue and refund tickets.
• Assist customers with online platforms and digital transactions.
• Promote products and services to drive revenue.
• Ensure data protection, accuracy, and compliant handling.

Conhecimentos

Excellent customer service

Communication skills

Problem-solving

Interpersonal skills

English language

Portuguese language

Formação académica

High School diploma

Bachelor's degree

Ferramentas

Amadeus

Descrição da oferta de emprego

Description

We are excited to offer an excellent opportunity for a

General Information

Ref # 236600

Location: Brazil-Sao Paulo

Job family: Customer Service

Closing Date: 2026-09-17

Description

We are excited to offer an excellent opportunity for a Customer Services Agent to join our team in São Paulo, Brazil. This role is ideal for customer-focused individuals who are passionate about delivering exceptional service, creating positive customer experiences, and supporting customers throughout their journey.

In This Role You Will

As a Customer Services Agent, you will provide professional and personalized support to customers through multiple communication channels, including telephone, email, web chat, and social media. You will play a key role in delivering outstanding customer service, resolving customer enquiries, supporting reservations and ticketing activities, and contributing to revenue generation through the promotion of products and services. You will also support customers with digital solutions and ensure all interactions are handled efficiently, accurately, and in line with company standards.

About The Role

Key responsibilities include:

• Responding to customer enquiries via telephone, email, web chat, and social media.
• Creating new reservations and managing changes to existing bookings.
• Issuing, reissuing, and refunding tickets.
• Navigating customers through online platforms and assisting with digital transactions.
• Troubleshooting website and booking-related issues.
• Promoting, upselling, and cross-selling products and services where appropriate.
• Conducting fraud prevention checks and maintaining accurate records and reports.
• Providing support to customers, travel agencies, and internal stakeholders.
• Escalating complex enquiries when required and ensuring timely resolution.
• Maintaining high levels of service quality, data protection, safety, and compliance.

About Qatar Airways

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find endless opportunities to grow and take on exciting challenges that will develop your skills and experience.

Be part of an international community and contribute to shaping the future of our business. At Qatar Airways, we believe the impossible is simply a challenge waiting to be overcome.

Together, everything is possible.

Qualification

• High School qualification with a minimum of 1 year of customer service or related experience; or
• Bachelor's Degree or equivalent qualification.
• Previous customer service experience is preferred.
• IATA or Airline Basic Tariff training is advantageous.
• Experience with Global Distribution Systems (GDS), preferably Amadeus, is desirable.
• Knowledge of airline reservations processes is preferred.
• Good knowledge of world geography.

Skills

• Excellent customer service and communication skills.
• Strong problem-solving and interpersonal abilities.
• Ability to work in a fast-paced, customer-focused environment.
• Fluency in English (written and spoken) is essential.
• Proficiency in Portuguese (written and spoken) is highly desirable.

Eligibility

• You must have the current legal right to live and work in Brazil to be considered for this role.