Customer Representative

Inspired; Belo Horizonte; Remote; BRL 24,000 - 36,000; Full time

Benefits offered by this job

Travel perks

Flexible scheduling

Ongoing training

Job summary

A travel agency based in Brazil is seeking a Travel Customer Representative to assist clients with their travel journey, from booking to return. Responsibilities include responding to inquiries, assisting with bookings, providing information on travel documents, and ensuring client satisfaction. Ideal candidates will have strong communication skills, customer service experience, and a passion for travel. The position offers remote work opportunities, flexible scheduling, and travel perks.

Qualifications

• Strong customer service experience (preferably in travel or hospitality).
• Excellent verbal and written communication skills.
• Comfortable with technology and quick to learn booking platforms.

Responsibilities

• Respond promptly to client inquiries via email, phone, and messaging.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations and agency policies.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Organized and dependable

Comfortable with technology

Passion for travel

Job description

Belo Horizonte, State of Minas Gerais, Brazil

About the job Travel customer representative

As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem‑solving skills.

Ideal Candidate

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.
• 100% remote work with flexible scheduling.
• Opportunities for growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.

If you're enthusiastic about travel and love creating memorable experiences for others, we'd love to hear from you. Apply today and start your journey with Viaja con Andrea!