Customer Service Specialist I

Jamefy; São Paulo; On-site; BRL 42,000 - 66,000; Full time

Job summary

Thermo Fisher Scientific in São Paulo seeks an entry-level professional to support clients and teams with clear communication and technical interpretation in an office setting. You will work Mon-Fri in a standard schedule, collaborating with colleagues while developing organizational and time-management skills to handle medical and technical information.

Role requires a Bachelor’s degree or equivalent, with fluency in required languages and the ability to work both independently and as part of a

Qualifications

• Bachelor's degree or equivalent and relevant formal academic/ vocational qualification.
• 0-2 years experience or equivalent.
• Ability to interpret client-provided complex medical and technical information.
• Excellent verbal and written communication skills.
• Fluency in a second language may be required.

Responsibilities

• Communicate effectively with diverse groups of people.
• Interpret client-provided complex medical and technical information.
• Work independently as well as part of a team.
• Maintain organizational and time management skills.
• Operate standard office equipment and technology.
• Adapt to a professional environment with a positive demeanor.

Skills

Verbal communication

Written communication

Language skills

Proficient computer skills

Interpersonal skills

Independent & team work

Interpret medical/technical info

Organizational skills

Professional demeanor

Time management

Education

Bachelor's degree or equivalent

Job description

Work ScheduleStandard (Mon\-Fri)

Environmental ConditionsOffice

Education

• Bachelor's degree or equivalent and relevant formal academic / vocational qualification

Experience

• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0
  
  to 2 years).
• Some countries (e.g., Mexico) may require a health care professional degree or Medical information experience.
• In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

Knowledge, Skills and Abilities:

• Excellent verbal and written communication skills
• Excellent language skills (comprehension, speaking, reading and writing); Fluency skills in a second language may be required
• Proficient computer and keyboarding skills
• Good interpersonal skills
• Ability to work independently as well as part of a team.
• Ability to interpret client provided complex medical and technical information
• Organizational and time management skills
• Ability to maintain a positive and professional demeanor in challenging circumstances

Thermo Fisher Scientific values the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive. Below is listed the working environment/requirementsfor this role:

• Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner.
• Able to work upright and stationary for typical working hours.
• Ability to use and learn standard office equipment and technology with proficiency.
• Able to perform successfully under pressure while prioritizing and handling multiple projects or activities.