Medical Contact Center Assistant I

Fortrea; São Paulo; A distancia; BRL 60.000 - 100.000; Jornada completa

Descripción de la vacante

Fortrea is seeking a pharmacovigilance information specialist to respond to medical inquiries, report adverse drug reactions, and support data quality across processes. This role involves handling queries via phone, email, or fax, and ensuring timely reporting per internal SOPs.

The candidate should have strong English skills and regulatory knowledge, with safety experience and attention to detail. Office-based or remote work options are available.

Formación

• Non-degree with 3–4 years relevant experience, or 1 year safety experience.
• Associate degree with 2–3 years relevant experience, or 1 year safety experience.
• BS/BA or MA/MS/PharmD or Bachelor’s or Master’s in Pharmacy or Life Science or Medical Science or related area. Fortrea may consider relevant and equivalent experience.
• Safety experience includes AE/SAE processing, narratives, queries, working within safety databases, and regulatory submissions.

Responsabilidades

• Respond to medical information queries, product quality complaints, and general inquiries via telephone, email, fax, etc.
• Record and report Adverse Drug Reactions within timelines according to regulations and internal WI/SOPs.
• Track information and metrics, QC defined process steps, provide training, and reconcile data from multiple sources.
• Perform other duties as needed or assigned.

Descripción del empleo

Summary of Responsibilities:

To respond to medical information queries/product quality complaints/general queries that may be received over the telephone call, email, fax etc. Receive information, record, and report Adverse Drug Reaction in timelines (according to the regulations and to internal WI/SOPs) that may be received over telephone calls, email, fax etc. Perform and support different activities as assigned – tracking various types of information and metrics, ongoing QC of defined process steps, training, reconciliation of data from multiple sources. All other duties as needed or assigned.

Qualifications (Minimum Required):

• Non-degree + 3-4 years relevant experience** (or 1 yr. safety experience)
• Associate degree + 2-3 years relevant experience** (or 1 yr. safety experience) BS/BA or MA/MS/PharmD or Bachelor’s or Master’s in Pharmacy or Life Science or Medical Science or related area. Fortrea may consider relevant and equivalent experience in lieu of educational requirements.
• Safety experience includes actual experience processing AE/SAE reports, generating narratives, queries, working within safety databases, and experience with regulatory submissions.
• Relevant experience includes experience in the pharmaceutical, biotechnology, or CRO industry, partly in related areas such as Medical Affairs, Clinical Data Entry and Clinical Data Management, Clinical Data Monitor, Regulatory Affairs, or Quality Assurance.

Experience (Minimum Required):

Advanced English level and Intermediate Spanish is a must Good understanding of regulatory requirements, good Pharmacovigilance practices and ICH GCP guidelines. Technical proficiency with Microsoft Office suite applications. High degree of accuracy with attention to detail. Functions as a team player.

Physical Demands/Work Environment:

Office Environment or remote. Learn more about our EEO & Accommodations request here.

About Fortrea:

At Fortrea, we're all about turning the "impossible" into "I'm possible." Together, we break barriers to deliver exceptional service to our patients, fueled by a shared commitment to teamwork and excellence. Regardless of your role, we're all family, working together to achieve extraordinary results. At Fortrea, your career isn't just a job – it's a journey of making the exceptional possible, every day.