Customer Service & Sales Support

Private Advertiser; Região Norte; On-site; BRL 32,000 - 52,000; Full time

Job summary

Private Advertiser is seeking a customer service and order processing specialist to support B2B and B2C customers in our bread, cakes, and confectionery business. The role combines client service, order entry, administration and cross‑department coordination to ensure accurate fulfilment and high standards.

You will handle inquiries via phone, email and WhatsApp, input orders, prepare quotes, track shipments and maintain customer records.

Qualifications

• Fresh candidates welcome with willingness to learn.
• Basic proficiency in MS Word and Excel.

Responsibilities

• Respond professionally to customer enquiries via phone, email, and WhatsApp.
• Provide accurate information on products, pricing, and delivery.
• Resolve issues related to delivery and order discrepancies.
• Input purchase orders from B2B clients and B2C orders into the system.
• Prepare quotations and distribute product catalogues on request.
• Cross-check orders with invoices and maintain order records.
• Maintain customer databases and order histories.
• Build relationships with existing clients to support satisfaction.
• Identify potential B2B and B2C customers in the sector.
• Coordinate with production and logistics to meet requirements.

Skills

Data entry

Customer service

Order processing

Excel

Word

Coordination

Education

O-Level

Tools

MS Excel

MS Word

Job description

About the role

Support customers and sales operations across B2B and B2C channels for a bread, cakes, and confectionery business. This role combines customer service, order processing, administration, and cross-department coordination to ensure accurate fulfilment, strong client relationships, and a high standard of service.

Key responsibilities

• Respond professionally to B2B and B2C customer enquiries and complaints via phone, email, and WhatsApp.

• Provide accurate information on food products, ingredients, allergens, nutritional content, pricing, delivery, and quality.

• Resolve customer issues related to food quality, safety, delivery, product availability, and order discrepancies.

• Receive and accurately key in purchase orders from B2B clients, including hotels, as well as B2C retail orders into the company system.

• Prepare quotations and distribute product catalogues or price lists promptly upon request.

• Cross-check delivery orders against purchase orders and invoices before and after fulfilment.

• Process customer orders, manage inventory records, track shipments, and maintain accurate order information.

• Update and maintain customer databases, including contact details, order histories, and preferences.

• Build and maintain strong relationships with existing clients to support customer satisfaction.

• Identify and approach potential B2B and B2C customers within the bread, cakes, and confectionery sectors.

• Coordinate closely with production and logistics teams to meet operational requirements and resolve customer issues.

• Maintain proper filing and records of sales and processing documents.

• Perform accurate data entry and prepare reports as required by management.

• Assist with general administrative tasks and other duties assigned by management.

What we’re looking for

• Minimum GCE N-Level, O-Level, or equivalent.

• Previous experience in administration, order processing, or customer service is preferred, particularly experience supporting both B2B and B2C customers.

• Fresh candidates with a willing-to-learn attitude are welcome to apply.

• Basic proficiency in Microsoft Word and Excel.

• Ability to perform accurate data entry and maintain organised records.

• Strong communication and coordination skills.

• Responsible, organised, and able to work independently in a fast-paced environment.