Customer Service Representative( Tobacco Project) - Mandarin - Penang

CB Talents SP; Franca; Presencial; BRL 33 480 - 55 800; Tempo integral

Resumo da oferta

A leading customer service firm is looking for a Customer Success Specialist in São Paulo, Brazil. The role involves handling customer inquiries via phone and email, assisting with online orders, and ensuring a high-quality customer experience. Candidates should have a Bachelor’s degree and at least 6 months of experience in customer service. Fluency in English is required. This position promotes collaboration, empathy, and continuous learning among team members.

Qualificações

• Diploma or Bachelor’s Degree in any field.
• Minimum B2 level English proficiency (spoken and written).
• At least 6 months of customer service experience.

Responsabilidades

• Respond to customer inquiries via phone and email.
• Assist customers with online orders and related concerns.
• Handle customer issues with empathy and accuracy.
• Process payments securely and manage sensitive information.
• Collaborate with team members to improve service quality.

Conhecimentos

Customer service skills

Effective communication

Problem-solving skills

Emotional intelligence

Critical thinking

Formação académica

Diploma or Bachelor’s Degree

B2 level English proficiency

Descrição da oferta de emprego

Overview

The Customer Success Specialist (CSS) is responsible for handling customer inquiries, resolving concerns, and providing accurate information through inbound calls and email. This role serves as the main point of contact for customers using the client’s online shopping platform, ensuring a smooth and positive customer experience.

The CSS represents the client’s brand, values, and standards in every interaction. Professionalism, empathy, and clear communication are essential in delivering high-quality support.

Core Values

The CSS is expected to embody the client’s values:

• Responsibility – Acting as the face of the brand and representing it with integrity
• Quality & Excellence – Striving to deliver the best possible customer experience

Key Responsibilities

• Respond to customer inquiries via phone and email in a timely and professional manner
• Assist customers with online orders and related concerns
• Handle customer issues with empathy, accuracy, and efficiency
• Process payments and manage sensitive information securely
• Identify and elevate urgent or complex issues when needed
• Maintain a positive and professional attitude in all interactions
• Collaborate with team members to improve processes and service quality
• Stay updated through training and continuous learning
• Meet performance targets and adhere to company policies

Qualifications

Education:

• Diploma or Bachelor’s Degree in any field
• Minimum B2 level English proficiency (spoken and written)

Experience:

• At least 6 months of customer service experience (any industry)
• Fresh graduates are welcome, especially from communication‑related fields
• Call center experience is an advantage but not required

Skills & Competencies

• Strong customer service and problem‑solving skills
• Effective communication and active listening
• Ability to manage customer expectations and handle objections professionally
• High emotional intelligence and ability to stay calm under pressure
• Positive attitude, adaptability, and willingness to learn
• Critical thinking and analytical skills