Customer Service Representative

Phemex; Brasil; Teletrabalho; BRL 116 000 - 209 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive pay and benefits package

Birthday gift

Flexible remote work

Allowance for MacBook

Resumo da oferta

A growing tech firm is looking for a Customer Success Representative to provide exceptional customer support. This role involves handling requests through various tools, maintaining customer satisfaction, and ensuring smooth resolutions to issues. Candidates should have a Bachelor's degree or higher, and at least one year of relevant experience in crypto exchanges is preferred. The position allows for remote work with specific shift requirements, including support for weekend hours. Competitive pay and a collaborative team environment are offered.

Qualificações

• Professional speaking, listening, reading, and writing skills in English are required.
• At least one year of experience as a CS Trading agent in crypto exchanges.
• Ability to support the working shift between 00:00‑09:00 SGT.
• Macbook required to have at least an M1 chip or newer, or willing to purchase a new Macbook to be paid back.
• Shifts include weekends and the night window 00:00–09:00 SGT.

Responsabilidades

• Handle requests through tickets and online tools for customers in English.
• Provide accurate and comprehensive information using customer service methods.
• Ensure customer satisfaction and maintain records of customer interactions.
• Keep records of customer interactions and follow up for resolution.
• Follow communication procedures, guidelines, and policies.
• Ensure customer satisfaction and provide professional support.
• Maintain a positive, empathetic and professional attitude toward customers.
• Follow shift arrangement based on team needs (UTC 09:00‑18:00).

Conhecimentos

Customer service methods

English proficiency

Detail-oriented

Empathy

Ability to handle high pressure

Time management

Formação académica

Bachelor's degree or higher

Ferramentas

MacBook with M1 chip

Descrição da oferta de emprego

Customer Success Representative - Remote Work

Responsibilities:

• Handle requests through tickets and other online tools for customers in English and other languages.
• Provide accurate, valid and comprehensive information by using the right customer service methods/tools.
• Provide proper solutions to customer issues within reasonable time limits.
• Keep records of customer interactions and follow-up to ensure smooth and accurate resolution of customer issues.
• Follow communication procedures, guidelines, and policies.
• Ensure customer satisfaction and provide professional customer support.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Follow shift arrangement based on team needs. Current shift UTC 09:00‑18:00.

Qualifications

• Bachelor's degree or higher.
• Professional speaking, listening, reading and writing skills in English.
• At least one year of CS Trading agent related working experience in the crypto exchanges.
• Own a Macbook bought within 6 months, or willing to purchase a new Macbook to be paid back in installments within the next 6 months. Macbook required to have at least an M1 chip and can only be used for work.
• Working five days a week, willing to be scheduled for working at weekends. Able to support the working shift between 00:00‑09:00 SGT timeslot.
• Bilingual language skill is a plus.
• Stable, kind, empathetic, compassionate, detail‑oriented, with a strong spirit of teamwork.
• Ability to handle multiple tasks under high pressure while maintaining a professional attitude.
• Can support the night shift based on team needs.

Benefits

• Competitive pay and benefits package, including paid leaves, birthday gift and more.
• Collaborative and harmonious team environment.
• Flexibility for remote work (location not limited but must be fixed).
• Allowance in installments for new MacBook for work for a few months.

Note

• This is a self‑employed role, providing service to the company, paid fully in USDT.
• When applying, please attach your updated resume in English, better with your Telegram account so that we can quickly catch up.
• There are more than one headcount in the CS team and feel free to share this JD with interested friends.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Customer Service