Customer Support Executive(Food Manufacturing)

Pu Tien Services Pte Ltd; Região Norte; Presencial; BRL 22 000 - 40 000; Tempo integral

Resumo da oferta

Pu Tien Services Pte Ltd in Brazil is seeking a Customer Service Representative to support order processing, inquiries, and complaint resolution for our F&B factory operations. The role emphasizes accurate data entry and professional communication with customers to ensure satisfaction.

Ideal candidates have at least 1 year of admin experience, can work weekends or holidays as required, are proficient in Excel and Word, and can read and write Chinese.

Qualificações

• 1 year of admin experience or equivalent.
• Ability to read and write Chinese.
• Good communication skills with customers.
• Willingness to work overtime when required.
• Computer literate with MS Office (Excel/Word).

Responsabilidades

• Perform general administrative duties for the F&B factory.
• Handle and process orders from entry to payment follow-up, inquiries and complaints.
• Monitor orders and inform customers of delivery schedule changes.
• Maintain proper documents and filing systems.
• Data entry and documentation duties.
• Answer incoming calls and assist customers.
• Take on ad-hoc duties as assigned by supervisor.
• Communicate effectively with customers.

Conhecimentos

Communication skills

Self-motivated

Independent

Team player

Overtime capability

Chinese literacy (read/write)

Ferramentas

Excel

Word

Descrição da oferta de emprego

Job Summary

The Customer Service Representative is essential for ensuring customer satisfaction by efficiently addressing inquiries, processing orders, and managing complaints.

Key Responsibilities

• Perform F&B factory general administrative duties.
• Execute and manage all order processing transactions including but not limited to order entry, managing order changes, follow up on payment, handling order enquiries and complaints.
• Actively monitor orders and inform customers when delivery schedule changes.
• Maintain proper documents and filing.
• Data entry and documentation duties.
• Answering phone call.
• Other ad-hoc duties assigned by supervisor.
• Ability to communicate with customer.

Requirements

• Based on business needs and working schedule. (Weekend or holiday shifts is required)
• Able to commence work on short notice.
• Good team player.
• Must be self-motivated, proactive, independent and possess good communication skills.
• Computer literate, Excel, and Word proficient.
• Able to commit to overtime when required.
• Possess at least 1 years of experience within the administrative function.
• Proficiency in reading and writing Chinese is required.