(Chinese and English) Customer Support Consultant, crypto (remote)

SupportYourApp; Rio de Janeiro; Remote; BRL 208,000 - 322,000; Part time

Benefits offered by this job

Flexible schedule

Work-life balance

Paid training

Good bonuses for referrals

Paid intensive training and probation

Work-life balance

Growth and development opportunities

Supportive management

Job summary

A leading customer support provider is seeking a Customer Support Consultant who is fluent in Chinese and English. The role involves providing exceptional support to customers, maintaining knowledge of products, and securing sensitive information. Candidates should have prior support experience and a positive attitude. This fully remote position offers a flexible schedule and various perks.

Qualifications

• Native Chinese and upper-intermediate English (B2 level).
• At least 6 months in customer support.
• Experience with live chats and emails.
• Personal or professional crypto experience.
• Strong analytical and research abilities.

Responsibilities

• Provide exceptional customer support via chats and emails.
• Build positive and lasting relationships with customers.
• Maintain working knowledge of clients' products and services.
• Stay up-to-date with cutting-edge technology.
• Securely handle customers' sensitive information.
• Apply best practices in customer happiness.
• Maintain knowledge of clients' products and services.
• Collaborate with developers and other IT teams.

Skills

Customer support experience

Analytical skills

Research skills

Positive attitude

Live chat

Analytical skills

Stable internet & equipment

Tools

CRM systems

Zendesk

CRM systems

Job description

Overview

(Chinese and English) Customer Support Consultant, crypto (remote)

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

What you will do

• Provide exceptional customer support via chats and emails
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers\' sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client\'s products and services
• Communicate with developers and other departments of various IT companies

What you need to succeed in this role

• Native Chinese and English upper intermediate (B2 level)
• At least 6 months of experience in a customer support role
• Experience with live chats and emails
• Personal or professional experience in crypto
• Analytical and research skills
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)

Nice to have

• Experience with CRM systems
• Experience with Salesforce or Zendesk

Benefits and perks

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

Employment details

• Seniority level: Associate
• Employment type: Contract
• Job function: Customer Service
• Industries: IT Services and IT Consulting

Equal opportunity

DISCLAIMER We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.