(Chinese and English) Customer Support Consultant, crypto (remote)

SupportYourApp; Brasília; Remote; BRL 159,235 - 265,393; Full time

Benefits offered by this job

Flexible schedule

Opportunity to work fully remotely

Good bonuses for referring friends

Paid intensive training

Work-life balance

Job summary

A Support-as-a-Service company is seeking a Customer Support Consultant to deliver exceptional support via chats and emails. This remote role requires native Chinese and upper-intermediate English proficiency, along with experience in customer support and crypto. You will thrive in a multicultural environment while maintaining a work-life balance and enjoying flexible hours.

Qualifications

• At least 6 months of experience in a customer support role.
• Experience with live chats and emails.
• Personal or professional experience in crypto.

Responsibilities

• Provide exceptional customer support via chats and emails.
• Build positive and long-lasting relationships with customers.
• Meet team KPIs.

Skills

Native Chinese

English upper intermediate (B2 level)

Analytical and research skills

Positive and responsible attitude

Tools

CRM systems

Salesforce

Zendesk

Job description

Overview

(Chinese and English) Customer Support Consultant, crypto (remote)

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

What you will do

• Provide exceptional customer support via chats and emails
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers\' sensitive information
• Apply the latest customer happiness practices
• Maintain working knowledge of our client\'s products and services
• Communicate with developers and other departments of various IT companies

What you need to succeed in this role

• Native Chinese and English upper intermediate (B2 level)
• At least 6 months of experience in a customer support role
• Experience with live chats and emails
• Personal or professional experience in crypto
• Analytical and research skills
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)

Nice to have

• Experience with CRM systems
• Experience with Salesforce or Zendesk

Benefits and Perks

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development
• The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected

Who are we?

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we have become an industry leader in premium outsourced customer support and operate with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

Disclaimer: We are a multinational company with unbiased views. The assessment of candidates is not affected by race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.