Customer Service Officer (Shopping Mall / North)

Dynamic Human Capital Pte Ltd; Região Norte; On-site; BRL 24,000 - 36,000; Full time

Job summary

Dynamic Human Capital Pte Ltd in Brazil is seeking a customer-focused Customer Service Officer (Shopping Mall) to be the first point of contact for shoppers and tenants, delivering excellent service while supporting the smooth day-to-day operations of the mall. You will handle inquiries, assist with mall promotions, process vouchers and customer transactions, and help maintain a welcoming customer area.

Shift rotations including weekends and public holidays may apply; experience in retail or

Qualifications

• Experience in customer service, retail, shopping malls, hospitality, concierge, or related service environment is advantageous.
• Strong customer service, communication, and interpersonal skills.
• Proactive, well-organised, and able to work independently or in a team.

Responsibilities

• Manage the Customer Service / Information Counter and provide professional assistance to shoppers and tenants.
• Respond to enquiries, feedback, and service requests in a timely and courteous manner.
• Support the execution of mall promotions, marketing events, and customer engagement activities.
• Handle voucher sales, redemptions, and customer transactions accurately.
• Assist with enquiries and redemptions related to the mall's loyalty programme.
• Monitor the presentation and cleanliness of customer-facing areas and report maintenance issues where necessary.
• Perform administrative duties and maintain accurate records to support daily operations.

Skills

Customer service

Communication

Interpersonal skills

Teamwork

Organised

Job description

About the role

A customer-focused Customer Service Officer (Shopping Mall) role where you will be the first point of contact for shoppers and tenants, delivering excellent customer service while supporting the smooth day-to-day operations of the mall.

Key responsibilities

• Manage the Customer Service / Information Counter and provide professional assistance to shoppers and tenants.

• Respond to enquiries, feedback, and service requests in a timely and courteous manner.

• Support the execution of mall promotions, marketing events, and customer engagement activities.

• Handle voucher sales, redemptions, and customer transactions accurately.

• Assist with enquiries and redemptions related to the mall's loyalty programme.

• Monitor the presentation and cleanliness of customer-facing areas and report maintenance issues where necessary.

• Perform administrative duties and maintain accurate records to support daily operations.

About you

• Able to work rotating shifts, including weekends and public holidays, based on operational requirements.

• Experience in customer service, retail, shopping malls, hospitality, concierge, or a related service environment will be an advantage.

• Strong customer service, communication, and interpersonal skills.

• Proactive, well-organised, and able to work effectively both independently and as part of a team.