Customer Service Officer

Culina Pte Ltd; Região Norte; On-site; BRL 124,000 - 187,000; Full time

Benefits offered by this job

Up to 18 days annual leave

Group medical & hospitalization

Flexi wellness plan

Staff card discount program

Job summary

Culina Pte Ltd is seeking a Customer Service Officer to handle customers’ orders and inquiries, ensuring accurate processing and timely fulfillment. You will work across phone, email and sales teams to provide smooth service and order management.

Key responsibilities include invoicing, credit/debit notes, and coordinating with warehouse staff and drivers. Strong communication and a service-oriented mindset are essential.

Qualifications

• Proven customer service experience or similar role.
• Excellent verbal and written communication.
• Able to work under pressure and maintain professionalism.

Responsibilities

• Attend to customers’ orders via phone, fax, email and sales personnel.
• Process orders by generating invoices, credit & debit notes and internet billings.
• Coordinate with warehouse admin staff and delivery drivers to ensure timely delivery.
• Handle and manage customer inquiries and feedback.

Skills

Customer service

Communication skills

Work under pressure

Education

GCE O Level / Diploma

Job description

The COMO Group represents an integrated approach to living well, grounded in a celebration of diversity and a deep respect for authenticity. The Group’s businesses extend across hospitality (COMO Hotels and Resorts), fashion (Club21, Kids21, Dover Street Market Singapore), wellness (COMO Shambhala), organic living and specialty foods (COMO Dempsey, Culina and SuperNature) and philanthropy (COMO Foundation).

Culina is a leading purveyor of specialist epicurean foods and wines, a choice distributor to hotels, restaurants and cafes in Singapore. Culina runs a Bistro and Gourmet boutique, an Organic retail store SuperNature in Dempsey as well as a chain of butcheries in Major Supermarkets island-wide.

Job Summary

The role of Customer Service Officer is responsible for attending to customers’ orders and inquiries and process their orders.

Job Responsibilities

• Attend to customers’ orders through phone, fax, email and sales personnel
• Process order by generating invoices, credit & debit notes and internet billings
• Co-ordinate with warehouse admin staff and delivery drivers to ensure timely delivery to customers
• Handle and manage customer enquiries and feedback

Requirements

• GCE 'O' level, Diploma or equivalent
• Alert, efficient, responsible, resourceful and service oriented
• Good communication skills & good attitude
• Able to work under pressure and with minimum supervision5 days work week (4 week days + 1 weekend / 5 week days)

Benefits

• Up to 18 days Annual Leave
• Group Medical & Hospitalization Insurance
• Flexi Wellness Plan
• Staff Card Discount Program