Customer Experience Associate

Agora Co-Learning Spaces Pte. Ltd.; Região Norte; On-site; BRL 20,000 - 31,000; Full time

Job summary

Agora Co-Learning Spaces Pte. Ltd. is seeking a friendly Customer Care Associate to welcome parents, students and teachers and ensure every centre visit is exceptional.

You will oversee front desk operations, engage with families, handle inquiries, conduct centre tours, and support daily admin to keep programmes running smoothly.

Qualifications

• Experience in customer-facing roles is preferred.
• Familiarity with CRM systems is beneficial.
• Weekend shifts are part of the roster.
• A positive, driven and energetic attitude is essential.
• Experience in education, enrichment, childcare, or similar settings is a plus.

Responsibilities

• Welcome parents, students and teachers, manage front desk operations and provide excellent customer service.
• Engage proactively with parents and families to strengthen relationships.
• Handle correspondence with parents professionally and promptly.
• Conduct centre tours and programme briefings for parents as needed.
• Follow up on leads and enquiries promptly.
• Support daily requirements such as opening and closing the centre, upkeep of equipment and premises, and room set-up for programmes.
• Manage day-to-day administrative tasks to keep centre operations running smoothly.
• Keep documentation, filing and records accurate and up to date.

Skills

Customer service

Relationship-building

CRM systems

Weekend flexibility

Positive attitude

Job description

About the role

Our Customer Care team plays a dynamic and important role in running our centre. As the key daily point of contact for parents, students and teachers, you'll make every visit to our centre a great experience. You'll combine strong relationship-building skills with operational excellence.

Key responsibilities

• Welcome parents, students and teachers, manage front desk operations and provide excellent customer service




• Engage proactively with parents and families to strengthen relationships




• Handle correspondence with parents professionally and promptly




• Conduct centre tours and programme briefings for parents as needed




• Follow up on leads and enquiries promptly




• Support daily requirements such as opening and closing the centre, upkeep of equipment and premises, and room set-up for programmes




• Manage day-to-day administrative tasks to keep centre operations running smoothly




• Keep documentation, filing and records accurate and up to date

About you

• Able to work a rotating roster that includes at least one weekend day per week




• A positive, driven and energetic attitude




• Strong relationship-building and customer service skills




• Comfortable using CRM systems




• Prior experience in education, enrichment, childcare or a customer-facing role is an advantage

About us

We are a different kind of education institution, dedicated to transforming learning experiences for children . We combine our own programmes with a wide selection of tuition and enrichment programmes so as to offer our community the best possible learning opportunities, empowering families to tailor their child\'s unique learning journey.

Benefits

• You'll be at the heart of a growing education group, building relationships with families every day




• You'll gain broad experience across customer service, sales and centre operations




• We take input from the team seriously and change how we work when someone finds a better way




• We support professional development, including courses to advance your career