Customer Service Engineer

United Imaging Healthcare - Latin America; São Paulo; Presencial; BRL 60 000 - 80 000; Tempo integral

Resumo da oferta

A leading healthcare technology company in São Paulo seeks a technician to install and maintain diagnostic imaging equipment. The role involves troubleshooting and ensuring customer satisfaction while working closely with the Customer Care Center. Candidates should have a technical associate's degree and strong communication skills, as well as IT proficiency. A flexible approach to work, including travel, is essential. Valid driving license required.

Qualificações

• Familiarity with DR/CT/MR/PET imaging equipment principles.
• Ability to find and troubleshoot faults in the field.
• Strong customer-oriented service manner required.

Responsabilidades

• Install UIH diagnostic imaging equipment at customer sites.
• Perform maintenance and troubleshooting under supervision.
• Attend training and complete UIH Professional Certificate.

Conhecimentos

Troubleshooting

Customer service

Communication skills

IT skills

Team cooperation

Formação académica

Technical associate’s degree or above

Ferramentas

Microsoft Office

Networking Infrastructure

Descrição da oferta de emprego

• Responsible for installation of UIH diagnostic imaging equipment within a designated product range at the customer site;
• Work closely with Customer Care Center (regional and headquarter level) to carry out troubleshooting, maintenance, and updates of designated product modalities under supervision;
• Attend service training courses and work toward completion of UIH Professional Certificate to build competence in providing technical assistance and support to our customers;
• Escalate at appropriate situations when customer satisfaction is compromised and ensure contractual obligations are met.
• Other tasks assigned by supervisors.

Qualification Requirements:

• Technical associate’s degree or above;
• Familiar with the principle and structure of diagnostic imaging equipment (DR/CT/ MR/PET, etc.). Good IT, Microsoft Office and Networking Infrastructure skills;
• Have the ability to find and troubleshoot faults in the field;
• Strong communication and coordination skills, good customer-oriented service manner, excellent team cooperation spirit;
• A flexible approach to work, travel and unsociable hours;
• Valid driving license and good driving record.