Fleet Condition Monitoring Engineer

Caterpillar Financial Services Corporation; São Paulo; Presencial; BRL 60 000 - 90 000; Tempo integral

Resumo da oferta

Caterpillar Financial Services Corporation is seeking a Product Support professional to provide first-line support, coordinate services, and resolve technical and service-related issues. You will document communication, analyze data, and guide customers on appropriate next steps.

The role emphasizes problem solving, effective communication, and strong customer focus within a global industrial equipment context. Travel may be required, and the company promotes diversity and inclusion.

Qualificações

• Strong customer focus and ability to tailor solutions
• Ability to gather and analyze data from multiple sources
• Commitment to delivering excellent customer service
• Ability to provide guidance and recommended actions to clients
• Skilled in analyzing situations and making informed decisions
• Clear and effective communication across stakeholders
• Capable of solving problems and driving resolutions
• Ability to build and maintain relationships with clients and peers

Responsabilidades

• Address minor coverage issues and resolve minor complaints; document all customer communications
• Answer inbound customer service inquiries; provide health analysis or troubleshooting and redirect when appropriate
• Identify issues and determine appropriate action for effective resolution
• Process results from analysis of technical data
• Understand prime product or component health and determine required next steps

Conhecimentos

Customer Focus

Data Gathering & Analysis

Service Excellence

Consulting

Decision Making & Critical Thinking

Effective Communications

Problem Solving

Relationship Management

Descrição da oferta de emprego

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

IT IS YOUR TIME!

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

If you are looking for personal and professional growth, in a company with an inclusive culture, which seeks equity, respects differences and believes in people's potential, this is the right place. We consider people with disability candidates and those with diversity in gender, culture, ethnicity, religion, age, generation, race, nationality and sexual orientation.

Role Definition:

Provides first line of support, coordination of services, problem resolution and/or recommendations on selected products and services.

What you will do:

• Addressing minor coverage issues and resolving minor complaints. Ensuring all customer communication is clearly documented.
• Answering inbound customer service inquiries. Providing health analysis or troubleshooting and redirecting them when appropriate.
• Identifying issues and determining appropriate course of action for effective resolution.
• Processing results from analysis of technical data.
• Understand prime product or component health or status, if action is needed, and required next steps.

What You Have (Basic Skills Required):

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
• Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

What will put you forward:

• Previous experience with remote diagnoses or service technician
• Fluent Portuguese
• Pre advanced English

Additional Information:

• Travel is required up to 25% of the time

Posting Dates:

September 3, 2026 - September 10, 2026

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply