Software Support Intern

Elekta; São Paulo; Presencial; BRL 60 000 - 90 000; Tempo integral

Resumo da oferta

Elekta is seeking an IT support professional to assist customers, field engineers and distributors across clinical settings. You will ensure reliable information, comply with headquarters guidelines, and support management software (OIS) and planning systems with upgrades and updates.

Ideal candidates are studying IT, have strong communication skills in English, and can work with international teams. Remote assistance and on-site support will be part of the role, adhering to Elekta policies and

Qualificações

• Studying Information Technology or related areas.
• Good interpersonal skills and teamwork.
• Advanced English; Spanish desirable.

Responsabilidades

• Provide remote and on-site support to customers, field engineers and distributors.
• Follow Elekta procedures and ensure SLA reliability.
• Assist with software (OIS) and planning systems upgrades and updates.

Conhecimentos

Advanced English

Spanish (desirable)

Formação académica

Pursuing IT studies

Ferramentas

Microsoft Windows Server / Domain

Descrição da oferta de emprego

We don’t just build technology. We build hope for everyone dealing with Cancer.

Elekta is shaping the standard of care, together with healthcare providers, by developing precision radiation medicine that brings advanced radiotherapy into routine clinical practice. Our solutions support consistent, efficient and personalized care, addressing evolving patient needs. Through adaptive radiotherapy, precision treatment delivery and integrated workflows, Elekta supports care teams across a range of clinical settings. Each year more than 2 million patients are treated using Elekta solutions across over 130 countries. Elekta is headquartered in Stockholm, Sweden, with over 4,000 employees and offices in more than 40 countries. The company is listed on Nasdaq Stockholm. For more information, visit elekta.com.

DESCRIPTION -
To provide support to the customer/field engineer/distributors, to fulfill the offered SLA, reliability of the information and to assure the customer’s satisfaction; to assure the fulfillment of the Elekta procedures and requirements by the customer, according to the technical guidelines of the headquarters; support to management software (OIS) and planning systems; perform upgrades and updates of Elekta systems.

RESPONSIBILITIES

• Complete training applicable and keep himself updated with the new versions of the Elekta products
• To provide support to the customers, giving solutions with remote service, service by telephone, e-mail, WebEx or IntelliMax
• To follow the Elekta work policies
• To use the PPEs provided by the company, whenever necessary
• To keep 100% of the calls duly updated in CLM and not later than 2 business days after the performance of the activity
• To assure the reliability of the information provided to the customers
• Be focused and demonstrate the technical knowledge to support the customers/field engineers/distributors in the problem solution
• To be able to attend calls with low complexity without support
• Basic knowledge about the software for patient management (OIS), planning (TPS), according to the standards established by Elekta
• Support the customers to upgrades and update TPS
• To plan and execute the software FCOs, in order to be applied to the customers, whenever available. To achieve minimum overdue level

AUTHORITIES

• To make contact with the factory support, whenever there is a need of international support
• Make contact with customers and distributors

RELEVANT KNOWLEDGE, SKILLS AND COMPETENCIES

Studying in Information Technology or related areas; flexibility and assertive communication; good interpersonal relationship; discipline with deadline, schedules and documentation; teamwork, advanced level in English and desirable Spanish. Desired skill in Microsoft Windows Server / Domain.