Customer Experience Specialist

Medit; São Paulo; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

Medit, a leader in 3D intraoral scanning solutions, is hiring a CX Specialist to enhance customer experience across Latin America. The role involves managing support tickets, training dealers, and ensuring effective communication between customers and internal teams. Ideal candidates will have extensive experience in technical support, fluency in multiple languages, and a strong understanding of dental technologies.

Qualificações

• 5+ years in technical support or customer service.
• Fluent in Portuguese, English, and Spanish.
• Experience with dental technology preferred.

Responsabilidades

• Manage incoming support tickets and ensure timely resolution.
• Train LATAM dealers on product troubleshooting.
• Serve as a liaison between LATAM and HQ.

Conhecimentos

Troubleshooting

Communication

Customer Service

Ferramentas

Dental CAD/CAM systems

Intraoral scanners

Digital dentistry tools

Descrição da oferta de emprego

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Direct message the job poster from Medit

Medit is a global leader in 3D intraoral scanning solutions and digital dentistry technology. As we expand across Latin America, we are hiring a CX Specialist to support dealers, resolve technical issues, and elevate the customer experience across the region.

The CX Specialist will manage support tickets, provide technical training to dealers, and serve as a key point of communication between LATAM customers and internal Medit teams. This role is focused on delivering fast, effective support and enabling our dealer network to provide a high level of service to end-users.

Key Responsibilities

Technical Support & Dealer Enablement

• Manage incoming support tickets from end-users and dealers, ensuring timely resolution and clear communication.
• Monitor first response and resolution times; document technical cases and trends.
• Train LATAM dealers on product troubleshooting, updates, and best practices.
• Develop and maintain support resources, including guides and FAQs.
• Assist with RMA case tracking, documentation, and coordination with internal teams.
• Identify recurring product issues and provide feedback to relevant teams.
• Support efforts to streamline local service experiences, particularly in Brazil.
• Provide technical support during local exhibitions, training events, and customer demos.
• Assist with product setup and on-site troubleshooting when needed.

Communication & Reporting

• Serve as a liaison between LATAM, the U.S. office, and HQ in Korea.
• Escalate product or support issues appropriately and follow up through resolution.
• Track support performance and contribute insights for improving the overall customer experience.

Qualifications

• 5+ years in technical support, customer service, or related roles.
• Experience with dental CAD/CAM systems, intraoral scanners, or digital dentistry tools.
• Fluent in Portuguese, English, and Spanish.
• Strong troubleshooting and communication skills; able to train and support non-technical users.
• Comfortable working independently and cross-functionally.
• Willingness to travel for exhibitions, dealer visits, and events.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology and Customer Service

• Industries

  Medical Equipment Manufacturing

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