Customer Experience Specialist

Bring It On; Brasil; Teletrabalho; BRL 89 000 - 134 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Stock options

Home office budget

Work from anywhere

Competitive compensation

Resumo da oferta

Bring It On is creating the next generation of skill games. We deliver games that people enjoy for many years while earning money by playing excellently! You will join a world-class team of support specialists to communicate with players and resolve issues across channels.

This fully remote role requires 4+ years in customer support, exceptional English, and experience with CRM tools. You will help players learn features, gather feedback, and contribute to product improvements at scale.

Qualificações

• Minimum 4 years in a customer support role, ideally in iGaming.
• Experience with KYC and payments processors.
• Strong verbal and written English communication.
• Proficiency with CRM tools and documenting interactions.
• Ability to work remotely and independently with flexible hours.

Responsabilidades

• Provide daily player support via iMessage, Messenger, Intercom and email.
• Understand game features, events, and player activity to deliver knowledgeable responses.
• Troubleshoot player issues and coordinate with internal teams to resolve problems.
• Maintain detailed CRM documentation of interactions and issues.
• Act as the voice of players, collecting feedback and relaying it to relevant departments.
• Assist onboarding of new players and explain features.
• Identify player behavior using analytics to guide interaction strategies.
• Collaborate with teams to offer promotions and inform players about updates.
• Develop guidelines for future support team members.

Conhecimentos

Customer support experience

English communication

Empathy

Time management

Remote work experience

Ferramentas

CRM tools

Descrição da oferta de emprego

Bring It On is creating the next generation of skill games.

We deliver games that people enjoy for many years while earning money by playing excellently! Skill is the most exciting category in the games industry that enjoys rapid growth and immense opportunities.

In our culture, everyone has maximum impact, which means you will get the autonomy you deserve and the trust you yearn for. You will join a world-class team of support specialists to communicate with players, catering to their needs, charming them with your communications and communicating matters to the rest of the team.

Team members come with vast experience and will be among the most positive, professional, engaged, and fun people you’ve worked with. They will expect to find the same in you.

Are you ready to create awesomeness?

Responsibilities

• Provide daily support to our players via iMessage, Facebook Messenger, Intercom and emails.
• Develop an in-depth understanding of our game features, events, and player activities to deliver knowledgeable responses.
• Troubleshoot player issues and work closely with internal teams to resolve game-related problems.
• Maintain detailed documentation of player interactions and issues using our CRM.
• Act as the voice of our players, collecting their feedback and communicating it to relevant departments for continuous product improvement.
• Assist with onboarding new players, helping them learn the game and ensuring they understand our features.
• Identify playing patterns and player behavior through analytical tools, using insights to guide player interaction strategies.
• Collaborate with other teams to provide promotional offers and inform players about new game features and events.
• Develop guidelines and procedures for future support team members

Requirements

• Minimum 4 years of experience in a customer support role, ideally in iGaming. Alternatively, similar experience in Quality Assurance in iGaming.
• Past experience in KYC, and working with payments processors.
• Exceptional verbal and written communication skills in English.
• Proficiency with CRM tools and experience documenting interactions.
• Strong empathy, with an ability to listen attentively and provide tailored solutions.
• Excellent time management skills and the ability to work flexible hours.
• Experience working in remote settings and self-driven to work independently.

Advantages

• Proficiency in additional languages (e.g., Spanish, Chinese) is a plus.
• Experience with analytics or proficiency in Excel is preferred.
• Attractive salary that meets your expectations
• Stock options - when the company succeeds, you become rich
• Home office budget - craft a top-notch environment to create wonders from
• No physical office - work from anywhere you want to
• Enjoy a culture focused on results and creating amazing player experiences

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.