English Gaming Support Agent

Jobgether; Região Geográfica Intermediária de São Paulo; Remote; BRL 45,000 - 78,000; Full time

Benefits offered by this job

Remote work setup

Global team collaboration

Comprehensive onboarding and training

Career development resources

Engaging in player communities

Job summary

Jobgether offers a fully remote role at the heart of the gaming experience, supporting players worldwide with account, technical, payments, and gameplay issues.

Join an international team in a fully remote environment, receiving structured training and ongoing development while delivering professional, clear communication to players.

Qualifications

• C1-level English proficiency, written and spoken.
• Genuine passion for video games and gaming culture.
• Strong problem-solving and troubleshooting abilities.
• Ability to work independently in a remote workspace.
• Comfort with digital tools, ticketing systems, and remote platforms.
• Fast learner with a proactive customer-focused mindset.
• Previous customer support experience is a plus but not required.

Responsibilities

• Handle inquiries related to accounts, technical issues, payments, and gameplay.
• Troubleshoot using internal tools, knowledge bases, and training resources.
• Stay updated on game updates, patches, and releases to provide accurate support.
• Communicate clearly and professionally with players across written channels.
• Escalate complex issues to higher support levels when needed.
• Collaborate with team leads to ensure service quality standards.
• Participate in training modules and continuous learning initiatives.
• Contribute to a positive player experience and brand reputation.

Skills

C1 English

Gaming passion

Problem solving

Remote independence

Fast learner

Proactive mindset

Communication skills

Tools

Ticketing systems

Remote collaboration tools

Knowledge bases

Job description

This role offers the opportunity to work at the heart of the gaming experience, supporting players from around the world with technical, account, purchase, and gameplay-related issues. You will act as a trusted point of contact for gamers, ensuring smooth and enjoyable interactions with their favorite titles. Working in a fully remote and international environment, you will collaborate with team leads and operations managers while receiving structured training and ongoing development. The position requires strong communication skills, a genuine passion for video games, and a problem‑solving mindset. You will continuously learn about new game updates, features, and releases to provide accurate and effective support. This is an engaging role for gaming enthusiasts who want to turn their passion into a professional career in customer experience.

Accountabilities

• Handle customer inquiries related to account access, technical issues, payments, and gameplay support.
• Troubleshoot and resolve player issues using internal tools, knowledge bases, and training resources.
• Stay up to date with game updates, patches, and new releases to provide accurate support.
• Deliver clear and professional communication to players across written channels.
• Escalate complex issues to higher support levels when necessary.
• Collaborate with team leads and operations managers to ensure service quality standards.
• Participate in training modules and continuous learning initiatives.
• Contribute to maintaining a positive player experience and brand reputation.

Requirements

• C1-level English proficiency, both written and spoken.
• Passion for video games and strong knowledge of gaming culture.
• Strong problem‑solving and troubleshooting skills.
• Ability to work independently in a remote environment with a quiet workspace.
• Basic technical setup meeting hardware and connectivity requirements (PC, internet speed, OS, RAM, GPU, etc.).
• Comfortable using digital tools, ticketing systems, and remote communication platforms.
• Fast learner with a proactive and customer‑oriented mindset.
• Previous customer support experience is a plus but not required.
• Ability to maintain focus and performance in a fast‑paced, high‑volume support environment.

Benefits

• 100% remote work with no commuting time or travel costs.
• International work environment with global gaming and tech clients.
• Inclusive and diverse culture with colleagues from 80+ countries.
• Comprehensive onboarding and ongoing training programs.
• Access to digital learning platforms and career development resources.
• Participation in employee communities and engagement activities.
• Opportunities to grow within customer experience and gaming support careers.
• Modern digital tools and structured support systems.