Junior KYC Agent

Kaizen Gaming; São Paulo; On-site; BRL 45,000 - 78,000; Full time

Benefits offered by this job

Hybrid way of working

A buddy will support you with your onboarding

Competitive pay and bonus scheme

Private health insurance for you and your family

Monthly meal allowance

Developmental 360° feedback framework

Unlimited access to Udemy & continuous training

Family Support

Job summary

A leading GameTech company in São Paulo is seeking a Junior KYC Agent to verify customer identities and ensure compliance with regulations. The ideal candidate will have strong communication skills and attention to detail, with a customer-centric approach. This role offers competitive pay, a hybrid work model, and various perks including private health insurance and continuous training.

Qualifications

• Prior experience in a back-office role (preferred but not required).
• Availability to work in shifts, including nights and weekends.
• Proficiency with MS Office and Google Suite.
• Excellent verbal and written English communication.
• Willingness to work night and weekend shifts.
• Back-office experience preferred.
• Strong critical thinking and research skills.

Responsibilities

• Collect and analyze key information in accordance with regulations.
• Assist customers with the KYC process.
• Approve withdrawal requests concerning document verification.
• Review and enhance previous data entries for accuracy.
• Collaborate with other departments to resolve customer issues.
• Handle and share sensitive information appropriately.
• Ensure compliance with AML laws and regulations.
• Identify and address potential fraud alerts.
• Maintain and update the customer database.

Skills

Observation and attention to detail

Customer-centric mindset

MS Office / Google Suite skills

Excellent verbal and written communication skills in English

Strong critical thinking abilities

Critical thinking & research

Shift work availability

Job description

Get AI-powered advice on this job and more exclusive features.

We are Kaizen Gaming

Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 19 markets. We always aim to leverage cutting‑edge technology, providing the best experience to our millions of customers who trust us for their entertainment.

We are a diverse team of more than 2,700 Kaizeners, from 40+ nationalities spreading across 3 continents. Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices.

Here, there’ll be no average day for you. Ready to Press Play on Potential?

Let's start with the role

The Know Your Customer (KYC) Department is an integral part of our Client Operations Division. As a Junior KYC Agent, you will play a crucial role in verifying and authenticating the identities of clients to mitigate risks related to fraud, money laundering, and other illicit activities. Your work will involve carefully reviewing and validating customer‑provided documentation, conducting thorough background assessments, and ensuring full compliance with all regulatory and internal requirements.

As a Junior KYC Agent, you will:

• Collect and analyze key information in accordance with the regulations of the competent auditing authorities;
• Assist customers with the KYC process, ensuring a smooth and efficient experience;
• Approve withdrawal requests concerning document verification;
• Review and enhance previous data entries for accuracy;
• Collaborate with other departments to resolve issues related to customer identification or withdrawal;
• Work closely with team/shift leader and colleagues across various departments;
• Handle and share sensitive information appropriately and confidentially;
• Ensure compliance with AML (Anti‑Money Laundering) laws and regulations;
• Identify and address potential fraud alerts promptly and effectively;
• Maintain and update the customer database with precision and care.

What you'll bring:

• Observation and attention to detail;
• A customer‑centric mindset with a focus on service orientation;
• MS Office / Google Suite skills;
• Excellent verbal and written communication skills in English;
• Prior experience in a back‑office role (preferred but not required);
• Strong critical thinking abilities and exceptional research skills;
• Availability to work in shifts, including nights and weekends.

Kaizen Gaming Perks

• 🕑 Hybrid way of working
• 🏃 A buddy will support you with your onboarding
• 💸 Competitive pay and bonus scheme
• 👩⚕️ Private health insurance for you and your family
• 💰 Monthly meal allowance
• ⭐Developmental 360° feedback framework
• 📚 Unlimited access to Udemy & continuous training
• 👨👩👧👦 Family Support

Recruitment Privacy Notice: Regarding the data you share with us, you may find and read our recruitment privacy notice here.

We’re an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, regardless of race, gender, religion, sexual orientation, or age.

Seniority level

• Not Applicable

Employment type

• Full‑time

Job function

• Advertising Services, Media Production, and Online Audio and Video Media

Referrals increase your chances of interviewing at Kaizen Gaming by 2x.

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.