Customer Experience Analyst (Bilingual)

Adecco; São Paulo; On-site; BRL 39,000 - 56,000; Full time

Benefits offered by this job

Meal Allowance

Transportation Voucher

Medical Insurance

Dental Insurance

Life Insurance

Wellhub (Gympass)

Birthday Day Off

Additional benefits and development

Job summary

Adecco is seeking a Trilingual Customer Experience Analyst to provide exceptional customer support across Spanish, English and Portuguese. This on-site role in Vila Madalena, São Paulo, Brazil offers a 5x2 schedule from 2:00 PM to 11:00 PM, Monday to Friday, working with a leading insurtech client to ensure a seamless customer journey.

You will resolve inquiries, maintain records, and collaborate with cross-functional teams to deliver welcoming experiences and high-quality service in a

Qualifications

• High School Diploma completed.
• Experience in Customer Service or CX roles.
• Fluent in Spanish, English and Portuguese.
• Familiarity with Argentine culture is a plus.

Responsibilities

• Provide customer support through multiple communication channels.
• Understand customer needs, resolve inquiries, and follow up on requests until completion.
• Deliver a positive and welcoming customer experience in every interaction.
• Maintain accurate records and support internal processes.
• Collaborate with cross-functional teams to ensure efficiency and quality in customer service.

Skills

Spanish fluency

English fluency

Portuguese fluency

Communication skills

Organizational skills

Multitasking

Education

High school diploma

Job description

About Adecco

As the World Leader in Human Resources Solutions, Adecco operates in 60 countries through a network of 5,500 branches, connecting 700,000 people to work opportunities every day and providing services to more than 100,000 companies worldwide. Adecco is part of the Fortune Global 500 and is listed on the Zurich Stock Exchange. Through its integrated and innovative approach to Human Resources, Adecco is committed to delivering effective and competitive talent solutions to its clients.

We are supporting a leading insurtech company in the search for top talent.

If you enjoy helping people, have strong language skills, and are looking to join a fast-growing company with a collaborative environment and a strong focus on customer experience, this opportunity is for you!

We are seeking a Trilingual Customer Experience Analyst to provide customer support and assistance, ensuring an exceptional experience throughout the customer journey through empathy, agility, and effective problem-solving.

Work Location: Vila Madalena | São Paulo, Brazil (On-site)

Working Hours: Monday to Friday (5x2 schedule), from 2:00 PM to 11:00 PM

Key Responsibilities

• Provide customer support through multiple communication channels;
• Understand customer needs, resolve inquiries, and follow up on requests until completion;
• Deliver a positive and welcoming customer experience in every interaction;
• Maintain accurate records and support internal processes;
• Collaborate with cross-functional teams to ensure efficiency and quality in customer service.

Requirements

• High School Diploma completed;
• Previous experience in Customer Service or Customer Experience roles;
• Fluent Spanish;
• Fluent English;
• Fluent Portuguese;
• Familiarity with Argentine culture is considered a plus;
• Strong communication, organizational, and multitasking skills;
• Ability to work effectively in a dynamic environment.

Benefits

• Meal Allowance;
• Transportation Voucher;
• Medical Insurance;
• Dental Insurance;
• Life Insurance;
• Wellhub (Gympass);
• Birthday Day Off;
• Additional benefits and development programs according to company policy.

If you are fluent in Spanish, English, and Portuguese and are looking to build a career in Customer Experience (CX), we would love to hear from you!