Customer Service Agent - Português

Xtendo Global; Brasil; Remote; BRL 36,000 - 60,000; Full time

Job summary

Xtendo Global Solutions is hiring a Customer Service Representative for 100% remote work in Brazil. You will handle inquiries via phone, email, and chat, ensuring a high-quality customer experience across B2B and B2C channels.

Requirements include native Portuguese or C2, 2+ years in CS (chat preferred), and English at C1 level is a plus. Strong typing (45 WPM) and familiarity with CRM tools are essential. Join a growth-focused, collaborative team with training opportunities.

Qualifications

• Native Portuguese or C2 level is mandatory.
• Minimum 2 years of customer service experience, especially via chat.
• English level at C1 is preferred.
• Typing speed of at least 45 WPM.
• Familiarity with CRM systems and operational tools.
• Experience with Google Workspace and MS Office.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat.
• Resolve customer issues promptly with a solution-oriented approach.
• Keep detailed records in the CRM system and update information.
• Manage multichannel and multilingual Tier 1 support for B2B/B2C.
• Collaborate with other departments to resolve complex issues.
• Suggest improvements and participate in ongoing training.

Skills

Portuguese native

Customer service

English C1

Typing 45 wpm

CRM familiarity

Shift work availability

MS Office basics

Education

Engineering background

Administration background

Psychology background

Tools

Google Workspace

MS Office

Job description

We are hiring a Customer Service Representative | 100% Remote (Brazil). Assist customers via phone, email, and chat, answering questions and providing an exceptional experience. Requirements: native Portuguese/C2 level, customer service experience, and C1-level English (preferred). Join Xtendo Global Solutions and advance your career.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and live chat.
• Resolve customer issues and complaints in a timely manner and with a solution-oriented approach.

Information Management

• Keep detailed records of customer interactions in the CRM system.
• Update the database with relevant customer information and their inquiries.

Support and Assistance

• Manage multichannel and multilingual Tier 1 customer support for both B2B and C2C (B2C) customers, as well as sales channel partners.

Continuous Improvement

• Identify and communicate areas for improvement in customer service processes.
• Participate in ongoing training and development sessions to improve skills and product knowledge.

Collaboration

• Work closely with other departments to resolve complex issues and ensure customer satisfaction.
• Share customer feedback and suggestions with the management team to improve the customer experience.

What we offer:

• 100% remote work.
• Collaborative and results-oriented culture.
• Real opportunities for growth and continuous development.

What we expect from you:

• Native Portuguese or C2 level (Mandatory).
• Minimum of 2 years of experience in Customer Service, especially via chat.
• Excellent typing speed (minimum of 45 words per minute).
• Technical or technological education in Engineering, Administration, Psychology, or related fields.
• Advanced knowledge of Google Workspace tools (Sheets, Docs, Calendar).
• Basic command of Microsoft Office (Excel, PowerPoint, Word).
• Availability to work rotating shifts.
• Familiarity with CRMs and operational control systems.

Be part of a high-performing team that values agility, data, and strategic decision-making.