Analista de Experiência do Cliente Júnior - Atendimento B2B

Jobgether; Brasil; Remote; BRL 28,000 - 50,000; Full time

Benefits offered by this job

Fully remote within Brazil

Work equipment provided

Flexible benefits card (meals, health,

Health insurance with select providers

Online mental health support

Job summary

Jobgether is seeking a Junior Customer Experience Analyst – B2B Support in Brazil. You will deliver excellent customer experience by supporting business customers and platform users via email and chat, managing inquiries, and guiding solutions.

Work in a collaborative, performance-driven environment, identify recurring issues, and contribute to improving support processes while developing your CX skills in a growing technology company. This role is fully remote within Brazil.

Qualifications

• Experience in customer support via chat and email.
• Strong analytical thinking and attention to detail when handling issues.
• Excellent written and verbal communication, adaptable to different customer profiles.
• Good organizational skills and ability to prioritize tasks in dynamic environments.
• Collaborative, accountable mindset with proactive problem solving.
• Experience providing B2B customer support is a plus.

Responsibilities

• Respond to customer inquiries via email and chat, taking ownership and resolving requests.
• Deliver high-quality support with fast response times and clear guidance.
• Investigate issues, including complex cases, with analytical thinking.
• Collaborate within a high-performing support team to meet service goals.
• Identify recurring problems and potential product or process improvements.
• Document findings and escalate issues to team leaders.

Skills

Analytical skills

Attention to detail

Written communication

Verbal communication

Organizational skills

Collaborative

Proactive problem solving

B2B support experience

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Junior Customer Experience Analyst – B2B Support based in Brazil.

In this role, you will help deliver an excellent customer experience by providing responsive, effective support to business customers and platform users. You will manage incoming requests through email and chat, investigating issues and guiding customers toward clear solutions. Working in a collaborative, performance-driven environment, you will contribute to service quality through careful communication and efficient problem-solving. You will also identify recurring issues, technical bugs, and opportunities to improve support processes. This is an opportunity to develop your customer experience skills while working with digital products in a growing technology environment. The position is fully remote within Brazil.

Accountabilities

• Respond to customer and user inquiries through email and chat, taking ownership of requests and working toward effective resolutions.

• Deliver a high-quality support experience by prioritizing fast response times, clear communication, and accurate guidance.

• Investigate customer issues, including more complex cases, using analytical thinking and attention to detail.

• Work collaboratively within a high-performing support team, contributing to shared service goals and operational excellence.

• Identify recurring problems, technical bugs, and potential product or process improvements.

• Document and communicate findings in a structured way, escalating relevant issues and improvement opportunities to team leaders.

Requirements

• Previous experience in customer support or customer service through chat and email.

• Experience handling a high volume of customer interactions, ideally using multiple systems or screens simultaneously.

• Strong analytical skills and attention to detail, particularly when investigating issues and managing more complex requests.

• Excellent written and verbal communication skills, with the ability to adapt to different customer profiles.

• Strong organizational skills and the ability to prioritize tasks in a dynamic environment.

• A collaborative and accountable approach, with a proactive, solution-oriented mindset.

• Previous experience providing B2B customer support is considered an advantage.

Benefits

• Fully remote work, with the flexibility to work from anywhere within Brazil.

• Work equipment provided.

• Flexible benefits card covering categories such as meals, food, mobility, health, home office, culture, and education.

• Health insurance with no copayment, with provider options including Unimed, SulAmérica, or Alice.

• Online mental health support through therapy and coaching sessions.

• Wellhub membership for fitness and wellbeing activities.

• Rosetta Stone language-learning partnership.

• A dedicated recharge day off.

• Online medical consultations through Conexa Saúde.

• Childcare allowance.

• Access to learning resources through an Alura partnership.

• Opportunities for professional development and career growth.